Xfinity Store by Comcast - Panama City, Florida

Tiffaney Moore

Ash hooked us up! Xfinity needs more employees like her!

She was very knowledgeable and attentive! We’re grateful we got her! She went above and beyond for us! She explained everything well (made it very understandable for those of us who aren’t tech savvy!)😊

Our visit to the store today was pleasant and we are grateful!

Dexter Osborn

Can’t get ahold of a person on the phone. Only have had Xfinity for a couple weeks the installation looks awful. Box is falling off already. Went in to ask someone to come fix it and no one shows up.

Update: they scheduled for a tech. Waited around all day for them to say they’re showing up. Then no one shows. Guess I’m canceling and changing to another provider. What a headache, waste of time.

Tina Herron

Jared helped me & my mom get her a new phone. My mom retired from Comcast yrs ago so we r very pleased with his customer service skills. This is my 3rd phone that I have with Xfinity. 3 phone's & service with Xfinity is so much cheaper than the other phone companies. They r very professional & so helpful to my mom. I definitely will always use Xfinity for cable, internet, & phone.
Plus M

Farrah Cook

Rikina is the absolute best I had a situation with my phone that was all the way in Washington County and I had to retrieve it from the cops in this situation. I had a face recognition on my phone, and other keys that verified the phone, she was able to help me through the process, which was a very long process and her work ethic was prestige. It wasn’t a long process with her. It was a long process with the situation. She took her time. She held her patience and was very kind to me. She made me feel very at home, and I will always consider this place as the number one place to go to, she’s the best of the best and I’ve never had a person to be able to help me in a situation the way I was helped that day. I really appreciate it and I get this place five stars for the compassion that they have the also the customer service satisfaction.

Jimmy Branch

I left Xfinity almost 2 years ago and went back today. WOW was decent with only a couple of outages and slow downs per month until late August(see graph). I don't know what happened. I have been told when the download is below the upload wires have been crossed somewhere. But the daily outages from quick resets to 6 hours yesterday, became too much to bear. Donna at the local Xfinity store was just incredible and Chris our installer was great as well. I tried to get technical attention from WOW on the phone but they said my modem was fine from their end. 2 hours later it reconnected on it's own but that was too late for me. Here's the connection history from my Orbi wifi router. Thank you Xfinity.

Chris

This is one of the absolute worst companies I’ve not had the pleasure to deal with. If you like surprise increases in your bill every few months and like dealing with poorly communicating customer service agents to take care of the issue this is your company. One of the most dishonest business models you will ever come across. Avoid at all costs… if you are able.

Francis Luck

Update: Ashley sersch was very pleasant and wonderful customer service experience she went above and beyond looking over the different accounts to find the issue that was causing a reoccurring problem
The sales consultant Jacob Walton was a very pleasant experience and wonderful customer service. Update: went in for the second time this week. And again Jacob Walton and Austin we're both very helpful and extremely awesome customer service I would highly recommend going to either one of them for questions they always seem to have the answer

Valori Benner

I went to the store in Panama City, FL. The young lady ( Ashley Olds) that helped me with the exchange of a bad box, turning in a bad box that I no longer needed, and getting my cable bill down, which was much needed, was wonderful to work with. She was very professional, patient, and kind. She listened to why I needed my bill lowered and what I would like to have then worked hard to find a package that would fit my needs not wants. Her customer service was top notch.