Workbench Main St - Pleasanton, California

Alex Kline

Came here to get a hose bib and for some stupid reason I could not figure out how to explain exactly what I needed. Albert was beyond patient with me and took the time to explain everything to me, even though I kept thinking he was giving me the wrong stuff because i was explaining it wrong. Then suddenly the fog cleared and I understood what he was saying and he had handed me the right part right when we started talking. These guys are great, very helpful, have great customer service, and are incredibly friendly. Albet, thanks again man, this is the hardware store you want to go to. 10/10

Dharmesh Patel

Great selection and even better prices compared to other big box retailers

Eric

Attitude matters.
A huge aspect of running a business is the attitude you have towards people and neighbors, both existing customers and potential new ones. This shapes public opinion and is inescapably linked to how people are treated in every other aspect of a business.

The ownership of Workbench on Main makes their attitude of disrespect quite clear before you even decide to park and come inside and potentially become a customer, via the extra conspicuous “Tow Away” parking signs everywhere. They *regularly* have cars towed; sometimes they also have tow trucks waiting in the lot. The laughable $15 pay-for parking sign during any kind of event downtown also helps reinforce this. Employees of nearby businesses are also treated the same way.

This despite the fact that many, many people come to downtown for more than one thing and often stop at additional businesses they see while they are there.
Sure, you could make the argument that they *can* do what they want (apparently they own the whole parking lot). However, they have obviously failed to consider if they *should*.

This other half of business decisions is often what determines if a business stays in business - the “is it really worth it?” and “how will this affect the perception of new and existing customers?”.

For my wife and I, the result of this attitude was the decision to never again shop at this business. We will spend our money at other businesses that have the common sense to address their customers with at minimum, the benefit of the doubt, if not respect. We will advise all our friends and family to do the same.

Nathan Bounour

Trinidad was a super helpful employee. Helped me by cutting a new key for our home, great conversationalist. Prices were so cheap I tried to tip him for his assistance. Could not convince him to accept, very humble and I appreciate good service like his.

Brandon Yu

Excellent customer service and got in stock what I needed.

First visit was for a plunger, the second time, I wanted to repair some electronics stuff so they led me to the shrink tubes but then I talked a bit more with the employee and he talked me through some logistics. We figured out the shrink tubes wouldn't work because the tubes were smaller than the USB plug so he pointed me to an alternative repair solution which was liquid electric tape.

Janice Morrison

The staff is fantastic. They treat me as if I was buying the store when I spent $2.00 for a key. There are many wonderful things besides nuts and bolts. Check out the glass bird bath, so beautiful.

Greg Evans

This is a wonderful store! It is loaded with great products and they even offer some local gift items. I am grateful they have selected some of my work.
Even more important is the staff. They are always courteous and ready to help or even order something for their customers. Great addition to downtown Pleasanton.

Odie Man

First time there. Plenty of designated parking in the lot. Staff was very helpful and friendly. They did not have the paint I was looking for but after some research they came up with a quality comparable product. I was surprised with the selection inside. Great overall experience.