Williams Floor Store - Inverness, Florida

Marina P.

I love my new floor!!!… Williams floor store has the best selection and the greatest staff…Eli was very helpful and his installers did a wonderful job..

William T.

5 star service.
I had two experiences in the last several months. The first one was in purchasing tile for my bathrooms. They had top quality products to select from and we furnished two bathrooms, complete with tile and all of the accessories necessary to complete the job. It looks absolutely fantastic.
My second experience was in getting quality padding and superior quality carpet for my two bedrooms. Tina and Eli did such a great job in helping me make the selection and the installers did a fine job and were very courteous and cleaned up after the installation .

Rich S.

The Salesman Eli Jones was great! At Williams Flooring, they won't sell you anything that you don't need. Eli was very helpful and professional during the whole process. And the installer Louiz, was also very professional when it came time for the vinyl tile flooring installation. I will be going back to Williams Flooring in the future to finish my flooring projects for the rest of my home.

Karen B.

I cannot ever express how aweseome this company is! They guys came in and worked their butts off getting my floor installed and I am SO HAPPY with the results!! They were more than accomadting with my schedule as my husband and I were painting rooms at the same time. I highly recommend this company for your flooring needs!!

Manu

Incredibly friendly and professional throughout the entire process. Worked with our budget to select the best flooring for our needs. The floor looks great and the installation was very quick.

Geno B.

We visited the Williams store last Wednesday Nov 29. We read an add on Craigslist that stated that they were having a sale on flooring to make room for new inventory. We spoke with the salesman on the floor, Michael. He was helpful and showed us the snap lock flooring they had on discount. We decided there wasn't any of the discounted flooring we wanted and he showed us some other options. We found two we particularly liked and asked the price of each one. He suggested we take a sample home to see which one looked best in the house. We did just that and returned Friday with our choice. We asked the price again, agreed on a quantity, and wrote them a check. He told us it would probably be about a week for it to arrive. Later that afternoon a lady called us and told us that the price that we had been quoted, 2 different times, was too low. She claimed that Michael was not at fault but the manager had mispriced it by a dollar per square foot too low. We asked how that was our fault and she said it wasn't, just a pricing error. They offered no solution other than pay the higher price or pick up the check. We picked up the check. Their business model seems woefully lacking to us.

EMMA P.

No matter how good or bad they are...you better hope that they are not bought out by another party, because they accept no responsibility for quality of workmanship, as your flooring was installed by a subcontractor who may or may not be with them.
We had floors installed 2 years ago...they are "hollow" beneath and feel and sound cheap when walked on.
I called and asked them to come out and look at floor for resolution.
I was told that they had recently bought the company and kept the name.
When their project manager came out to inspect, he agreed that it was a bad install job and the company would try to make it right. "Please call back in a couple days".
A couple days passed, I called...and the owner said that it was a difficult time..."please give me a week"
I once again called only to be told that Mike the Project manager was no longer there and they would do nothing to help us remedy my floors.

Peter S.

I will provide a fair and balanced review:

Over a year ago, I worked with Greg to have a floor put into my father's residence. Greg was courteous and professional and showed much respect to my aging father, which meant a lot to me. He was punctual and answered my questions about a floor installation with full knowledge of the materials in consideration of my needs, the layout of the rooms for the install, and the weather here in humid Florida.

There were delays in getting a date solidified and I found the communication to be limited. If I had a full voicemail box or if I didn't respond to a call right away, it took longer to get answers. The quickest way would be to go to the store itself.

Problematically, there wasn't much conversation about the logistics of the install itself: I didn't know they'd be cutting wood in the driveway and using the house's power. There was no hosing down of the driveway on the installers part. Luckily, I put paper down for the installers as they were walking in and out of the house; this wasn't something that would have been done otherwise, it seems.

The floor install is adequate. It looks good. There are some areas where the floor is not level. The baseboard molding was loose and not installed properly in a few places, requiring an installer to return. This took time. Even now, I see one or two spots where it is loose.

A threshold was also supposed to be installed in one of the door frames separating one room from the other. This was not done. I've had sporadic communications and he assured me it would be done but it hadn't. At this point, it does feel like a brush-off and I am not chasing it to be done.

I generally like the employees and the final outcome. I am not sure I would go back to this store as a repeat customer, though.