WDC Kitchen & Bath Santa Barbara - Santa Barbara, California

Mike Clark

Very poor customer service. WDC has gone down hill, like many American corporations.
DON'T BUY HERE! Go to Reid's Appliances! We recently purchased a $3,000 Speed Queen dryer unit from the sales agent Johnny, who claimed this was the best dryer money can buy.
And he's doesn't even work there any longer!
After two weeks of normal use, the dryer started making a horrible metal clanking sound.
Clearly a manufacturer defect. I requested a new unit based on the fact this unit has a manufactures defect. WDC took 2 weeks to get a certified Speed Queen technician out to assess the damage. The technician determined it was a manufacture defect. It's literally been over a month since I reached out to WDC about this initially and some person named Maritza keeps texting me about delays with Speed Queen in regard to shipping the parts. What a lovely metal clanking sound for a month and it's the holidays with guests and family here! WDC is completely worthless these days and they just ignore long term customers who have spent thousands of dollars on appliances at their store. Get it together!! Good luck in SB, word travels quickly. Read all the other recent reviews, this company has severely deteriorated.

M C

We had a wonderful experience at the store while being sold our appliances but delays in delivery and lack of communication and mistake in the orders made it a very poor experience. I would buy anywhere else like Home Depot which in town has delivered appliances to us without any issues. Installers are lovely, just the experience with the store is disorganized and frustrating.

Debbie Murphy

I bought a new Sharp refrigerator a couple of weeks ago. I was told that the icemaker wouldn’t really work for about 24 hours. After approximately 30 hours, it produced maybe six teeny ice cubes. It has never produced another one. The salesman Johnny was extremely helpful when I purchased the machine and can only say good things about him. However, for over a week, I have been trying to contact the company and I’m told over and over again no one can take your call now, “Please call back.” I did reach a human yesterday who took my information and promised that I would be called back yesterday and someone from Sharp would contact me about repairs. I have received no calls. Today I was again told that I couldn’t leave a message for Johnny, that I would simply have to keep calling back. What an annoying system. what dreadful customer service. I have a property management company and probably buy one to two appliances a week for the different properties. I manage. Guess who won’t ever be getting an order from me.

Tammy Dobrotin

I needed a new washer & dryer. Wow! There are a lot of choices and options now. The team at WDC were patient and helpful. They helped guide me to make my best decision. I definitely recommend them!!

Laurence Dworet

Appliance Sales Professional, Josh Voth, was great in helping me get a Bosch dishwasher. He is very professional, a good communicator, and he arranged the delivery.

Kia Lee

Highly recommend WDC Santa Barbara. Josh and Julian were incredibly helpful, assisting me in finding the perfect appliances and arranging for quick, professional installation.

sherry Tanner

This place is seriously insane…criminals. I took my dog as a new patient since moving back to SB for an ear check and nail trim they charged me 283.00. I took her again just for a nail trim which took 3 minutes and they charged me 50.00. The staff is so rude and unfriendly. It’s so sad to know this company can rip people off and get away with it. Don’t bother going there. They do not deserve 5 stars. I miss Buena Vet in Ventura.

Susie Bozzini

Called to get info on how to open my cooktop as they are an appliance store...I was told by the very rude person on the phone that they don't do that and I should call my manufacturer...so beware, they will not service the thing you buy, they will stick you with the manufacturer who will never actually help you. Go to Best Buy where they will come and fix the machine for you if it breaks.

Hi WDC, thanks for your response, however, I appreciate that you could refer me to a service person, but so then why didn't the guy on the phone do that? I asked if I could contact the service people and he said, No we don't do that...he didn't offer an email or say that they could give me the name of a service person...just "you should contact the manufacturer", and we all know that never does anything...