W.B. Mason - East Windsor, Connecticut

Brittany J

I've been trying to get in touch with customer service regarding damage that occurred to our office due to a faulty product. We were told they would pay for the damage but then our service representative was suddenly no longer with the company and we were no longer going to be reimbursed for the damage. The damage is from a defective 5 gallon bottle of water we routinely purchase from WB Mason (or a faulty water dispenser, which is also leased from the company) which leaked out in its entirety over the weekend. This soaked into a wall behind the machine and obviously the floor. We had to remove the flooring and replace a small section of the already molding and warped section of the wall. We are a medical office and there is now a hole between my office and another provider's office. The damage is only a couple hundred dollars but someone named Matt told me they "don't have insurance for stuff like that" despite already being told we would be reimbursed for this issue. I had one conversation with him and then he never answered any follow up calls from my staff. I'm a reasonable person, I would accept a credit or even any effort of a compromise. Good customer service is not causing damage, stating you'll pay for it, then stating "we don't have insurance for that", and letting a small business who has been working with the company for years and years foot the bill for their faulty products. It also seems like they're purposely avoiding responding as I've reached out to at least four individuals via phone and email with no response. This has been going on since February with delay after delay and false promises. A multi-million dollar company that doesn't have insurance to cover the damage from their product... What an absolute shameful excuse for customer service.

Heather Wyman

WB should now mean "Why Buy" here in 2024. After 12+ years of using WB Mason for nearly all of our office supplies, including trash bags and tri-fold towels, we are stumped at why at least 4 out of 5 of our last monthly orders were being dropped off in the wrong part of the building, and all orders had several items missing that we were told were "on the truck" and never delivered. Yes, we talked to our sales rep. Yes, we have had a Customer Service specialist get involved, and there has been no improvement. Maybe it is a regional issue, and other people have had better luck, but my job does not include micromanaging the job other people are paid to do. I would not recommend W.B. Mason.

Al Rivera

Great place to do buisness and to work. I have worked there for 11 years and they treat their employees fairly. Benefits package is great as well. Its hard work but if you can do it you will be rewarded.

AJ Cramer

Unfortunately they have gone downhill in recent years and have decided to no longer use WB Mason for my businesses. Too bad because I like to support local businesses and they used to be great. Soap refills which are expensive no longer fit into the dispenser they sold me (they did for a few years) and I couldn't get a solution after talking to some shmo who didn't follow up. Long story, but there was lack of followup, then when I followed up with my new "rep" I got talked into getting a new type of dispenser and refills (which works fine) while they work on the return but now they won't take the old back because I don't have any notes on my conversations. Moving to a more business friendly provider.

Jaylen Manson-Forbes

Very fast paced and cluttered. But they get the job done somehow

John Engleman

A great visit, looking at chairs and file cabinet.

Kevin Morse

Great company.

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