Warren Appliance INC.

Kristin G

The technician and owner Matt Warren came to my house to diagnose the problem with my washer on 8/16/21. I paid $80 for the service call, paid an additional $149.99 for the part, and the “labor” was $115, in total I paid $371.71- only to have Matt Warren never return to fix my washer. I have called multiple times and left messages with no call back or an attempt to reach me for the service. This business is crooked, stole my money and hit the road, he’s awful. DO NOT RECOMMEND.

Ryan F

Outstanding service! These guys are THE DEFINITION of customer service. We had a painless buying experience, with several recommendations for what we needed. The guys showed up right when they said they would be here and were incredibly careful with removal of our old washer/dryer. No mess, no hassles, and great guys. I love small family businesses that definitely take care of their customers! 10 stars!

Dennis Kuehl

In FEBRUARY 2017, Warren Appliance attempted to rebuild an older model Maytag washer for us. They charged us $715.76 for the repair, and the machine was leaking when it was returned to us. First it leaked water, then oil. They claim that some other part failed right after it was returned to us. Their repair work is supposedly under warranty, so after Warren Appliance gave up on figuring out why it was leaking, they agreed to give us $500 credit IF we purchased a new washing machine through their business. We agreed to that and ordered a top loader Speed Queen washer. After approx. a week, we decided maybe we should go ahead and order a matching dryer, did so, but, due to unexpected expenses, cancelled the order after a few more days (dryer had not been shipped to Warren). In late JUNE, we were told the new washer was in the store and they would deliver it on a certain day, but no one showed up. Then there was no communication unless we initiated it. On JULY 7, we finally walked into the store to request a refund or delivery because the total price of the washer had appeared on our credit card a month earlier. The response was to treat us with disrespect and argumentative behavior reflecting intimidation. When Warren Appliance finally delivered the new washer, they only refunded $200 of the full price on the washer rather than the $500 agreed to, claiming it was because we had cancelled the dryer purchase. The dryer was never part of the settlement agreement for the $500 refund; the dryer was ordered at a later date. When Warren Appliance delivered the washer, they refused to give us the refund check unless they could take the older Maytag washer along. Maybe you will get some of those slightly used parts in your next repair? - we did use the leaky Maytag for 4 months before the new machine was delivered. They also charged $929.99 for the new washer, which we have discovered is $60 more than the UMRP Speed Queen dealer price of $869.00. Totally screwed - in so many ways. You could get lucky, but we suggest that you check around for other repair places and dealers first. This complaint posting is delayed because we gave Warren’s management a chance to settle this complaint through the Better Business Bureau, but they refused.

Tambre Rasmussen

I can’t say enough good things about Warren Appliances Inc. Matt is a very knowledgeable technician. We didn’t want to spend a lot of money on a new dishwasher and he was able to replace the heating element and it is good as new.

Anna Stark

Amelia

We purchased a used washer and dryer. The dryer stopped working shortly after we purchased it, and they came out to fix it three times. During the third visit they told us to come by and pick out a different unit, and since then we haven't had any problems. They were always professional and timely, and stand by the product they sell.

Kim Ackerman

I had them come to my home to repair my refrigerator because the coils keep freezing up. The service man was on time, polite, knowledgeable, and honest about the fact that there is no final fix for this problem except to buy another refrigerator. Great service.

Jan Lund

I decided to have my Maytag washer fixed instead of buying another used one. Even though it is an oldie but goodie, I was told it was worth it to get it fixed. They were professional, helpful and pleasant to work with.