Valley Chimney Sweep - Canton, Connecticut

Jen Cuddeback

Great experience with Valley Chimney Sweep. The technician called ahead to let me know he could be onsite a bit earlier than planned which was great. He completed a thorough inspection, cleaned the fireplace and was very professional.

Taylor White

RUN, don't walk, to a more professional, customer-oriented company.

After purchasing a new home in April, we had Valley Chimney Sweep out to inspect our chimney and quote us for repointing. We signed off on the repointing quote and provided a 50% ($1,500+) deposit on May 5. We were given an appointment over six months later on November 7. In October, we started receiving appt. reminder emails. On November 6 (the night before the job), at 8:42p, I received an email from Jaclyn stating that their mason was behind schedule and that our job would have to be rescheduled. I explained that reaching out the night before our job (that had been scheduled for six months) was unprofessional and that it sounded like they were aware they had been behind schedule to which she responded that she had been aware. She also noted that our job was a smaller one (maybe not enough $ for them to prioritize us/honor their commitment?). She rescheduled our job for 11/25 or 11/26 (today). No call no show yesterday. Today, I received a call at 9:41a from a mason who "wasn't sure if someone contacted me or where we stand" and informed me that they are behind and our job will likely have to be pushed until the spring. I explained that we had already been rescheduled to today and that at this point, we want our money back. He said he'll let the office know. After an hour, I reached out to the office having not heard from them and was told they didn't have an answer for me yet. I explained I wasn't waiting for an answer and wanted my money back after their second re-schedule/no-show. I was informed they had to talk to the owner and would "do their best" to get me a timely response. Our plan was to run our fire this year and get a wood-burning insert for next season which we had already priced out through them. Not only would I not recommend this company, we will never use them again.

Meghan Carrier

I just got off the phone with Valley Chimney Sweep. The chimney cleaning was for my 82 year old mother who then unexpectedly went into surgery. She said they still have to charge for the cleaning. I understand they had it planned and they left time in the schedule for it plus they had to drive the 3 whole miles from their office. In a very condescending manner she said they have no choice to charge because they emailed a reminder. My mother insists she filled out the form saying she wasn’t there from the hospital, but I can’t prove that from my end. But when you look at the email it is VERY clear she didn’t hit confirm. Unfortunately a chimney cleaning was not a priority over emergency surgery. I understand they run a business but I would hope a local business might understand that emergencies take priority. I hope they are proud about their business decision, but I’m guessing they will just blame me and say something negative about me based on their responses to other 1 star reviews which will be so nice to read while I’m trying to help my mother recover.

Margy Salvatore

The individual who serviced our chimney and related fireplace components was extremely knowledgeable, thorough and informative. We will always use Valley Chimney as long as their standards keep pace w this service.

Joe Fote

Jamie was great! Answered all of my questions and took his time in cleaning up once he was done with the job.

Sean Muroski

Made a phone inquiry for a damper which had come off its seating. Chris was out to our place in shortly thereafter and solved our problem in less time than it took to make the initial call. Bravo Zulu!

Craig Hugel

Scott did a great job and very thorough. He explain the process and very courteous and profession.

Brian Jones

Chris did a great job. He was very polite, professional and was very careful to prevent dust from entering the home.