Ultrabed Mattress Store and Bed Factory - Agoura Hills, California

Harish Venkat

The customer service was exceptional! Super responsive, helpful, and patient. They went above and beyond in making sure that we had a quality bed. This store has a large selection of mattresses and pillows to try - Sealy, Helix, Brooklyn Bedding, etc. I ultimately went with a Queen Size Series 3 Back Science Hybrid from here.

The mattress itself amazingly comfortable - as someone who changes sleeping positions often, I feel supported throughout the night and wake up without feeling any neck or shoulder pains like I used to on my previous mattress. This mattress also comes with a 365 day sleep trial, so I felt safe in giving it a try despite not having previously heard of this bed.

Debsi Ross

I absolutely love my Back Science bed with the adjustable base from Ultrabed! Dr. Rick was completely correct in recommending this bed, and I couldn’t be more grateful. Before I made my purchase, Dr. Rick took the time to ensure my spine was properly aligned, and it has made all the difference.

Since sleeping on this bed, my shoulder and hip pain have significantly improved. The adjustable base is a game-changer, allowing me to find the perfect position for comfort and support every night. The quality of sleep I've experienced is better than I experienced in years, and I wake up feeling refreshed and pain-free.

If you’re dealing with any kind of back or joint pain, I highly recommend consulting with a professional like Dr. Rick and considering an Ultra Bed. This bed has truly transformed my sleep and overall well-being. Thank you Rick and UltraBed!

Maksym Serdiukov

Absolutely thrilled with Ultrabed! Their custom 108x84 inch bed and personalized wall design surpassed all expectations. The bed is a masterpiece of comfort and craftsmanship, fitting perfectly into my space. The wall design is stunning; they captured my vision flawlessly. Professionalism and dedication shone through every step, from concept to manufacturing. Ultrabed transformed my space into a haven of beauty and individuality. Not just furniture, but true artistry. For anyone seeking to elevate their space, Ultrabed is the ultimate choice. Immense thanks for making my dream space a reality.

Nicholas Delladio

To start, my wife and I came here to browse and try-out mattresses because they carried a great number of online mattress vendors with the goal to purchase a mattress later online from the vendor we liked the most. My wife and I both have back pain issues so trying out a mattress was a critical point in the decision making process. We also were looking to upgrade to a King-size bed as we had only previously had a Queen size bed. Our previous mattress was another well known online vendor that seemingly was great at first but after the first year had certainly degraded. So, suffice it to say, we were looking for something very particular and much higher quality. As soon as we entered, the staff was extremely helpful in guiding us to the appropriate vendors we wanted to try out and provided recommendations on similar ones we should give a try.

We then met Dr. Rick. We discussed our needs and were immediately introduced to the mattress we'd eventually end up buying: a brand new mattress brand they custom make next door, known as the "Back Science" mattress. The fact that Dr. Rick has been a chiropractor for 20+ years let's you know how much emphasis he puts on the needs of sleep and back pain. The mattress we tested out was on an adjustable frame which we had not considered at all as we thought "adjustable frames" are primarily used by older generations and my wife and I are both in our late-30s; boy were we wrong. The mattress, when flat, was beyond comfortable; any pain in my body just immediately melted away... Then came the adjustable frame. The magic of slightly elevating your legs and feet and upper body is beyond practical for any age of person who enjoys being in bed. (there's a massage function too...) We were sold immediately after spending close to an hour trying other beds. Dr. Rick then shows us the science behind the bed and that it is made in-house directly next door to the showroom. While certainly the mattress (and frame) was a hefty cost, we found the investment would pay for itself out of the thousand of hours of better sleep we'd be getting. We ordered the mattress right there. Since it was made in-house, it was going to take a few weeks for them to build it and deliver to hour house. My wife and I COULD NOT WAIT for the mattress to arrive...

Weeks pass by and get a call to schedule the delivery. (pretty much around the time we were told to expect a call) We were able to schedule the delivery the following day on the phone. Entire process was extremely smooth and the delivery team assembled and placed foundation + mattress for us. (they will also take your old mattress away!). It's everything and more to what we experienced in the showroom because it was ours!

I used to look forward to going to hotels and sleeping in a much nicer mattress... now, I look forward to coming back home to our own mattress! I don't know if the stars had aligned perfectly for us to meet Dr. Rick and guide us to our "dream" mattress but I've been thankful every day since our mattress has arrived.

I can't recommend the "Back Science" mattress (+ adjustable frame) and Dr. Rick more!

S Margo

I am so grateful to have found this place!! We had been researching mattresses to find which are the best. Online, Saata reviews were impressive, especially reviews about customer service. Their warranty was pretty good, plus they give a 365 day trial. I was so hoping their mattress would be to our liking, but we never got used to it - so we called and arranged for return. I must say that process was hassle-free which we greatly appreciated.

So just about 2 weeks ago, we went over to Ultra Bed to try to find a replacement. My main reason for going there was to see some of the brands that are mainly carried online, They have an impressive showroom displaying many different brands.

Upon entering the store, we were greeted by Dr. Rick who formerly practiced as a chiropractor. We told him what we were looking for, and he shared his experience trying to create a mattress that would meet his clients' needs. Over the past 20 years he worked on developing his line of Back Science mattresses.

After educating us on the different mattress qualities, Rick recommended we try the BackFlex series. My husband was concerned the mattress would be too soft. Rick assured us that they could make adjustments decreasing or increasing firmness in our home. We decided on the BackFlex3 and placed our order. We were told it would take about 6-8 business days.

We got a call on Wednesday that our mattress was ready and would be delivered on Friday. As promised, the mattress arrived promptly and the delivery men set it up. They were professional and friendly.

Last night I melted into my bed! I absolutely LOVE it after night #1! I definitely did not feel that way about the Saatva. I am looking forward to enjoying much better sleep on my new mattress and am so happy to have found the Ultrabed store!!

Ultrabed also offers a 365 day trial plus their warranty is 30 years! Temperpedic is only a 10 yr and is much more expensive!
I doubt very much that we will return this mattress but it's reassuring to know Rick stands behind his products!!

We are very happy customers!!

UPDATE OCTOBER 2024:
Shout out to Ultrabed for continued great customer service!! I reached out to see if additional support in the lower back would be possible. Dr.Rick had his guys out in a week and added support. The beauty of these mattresses is the fact that the top is zippered shut. It will be easy to make tweaks anytime! Brilliant!!

Nicole Marer

Luna was our sales rep and she was very helpful and was super patient with us and we felt comfortable enough and bought a bed the same day.

Jade Druschel

We went to Ultra Bed last month and were helped by Luna, who is very knowledgeable and helpful! We ended up ordering the Dream Cloud and the regular adjustable base. Luna did try to sell us on the Back Science adjustable base but we decided on the lower cost base. We got the phone call that our bed was in and ready for delivery, but the adjustable base was damaged. Luckily, they had the Back Science adjustable base in stock so we decided to pay the difference and get the base that Luna had suggested in the beginning. BEST DECISION EVER!!! We should have just listened to Luna. Not only does the Back Science adjustable bed have a massage feature it also has a back stretch feature which is amazing. We've had the bed less than a week and my back already feels better. Thank you Luna for all your help!

rick n

First off I want say Rick the owner and his staff is as good as they get when it comes to customer service. I bought one of his speciality beds, back science with an adjustable box spring. We almost got the right fit the first time, but with a little adjustment of softness added to the mattress, they got it spot on. Their store has a good vibe, they are not pushy for the sell but offer great input and listen to your needs, plus their prices are very competitive. Don't waste your time with other retail bed companies, this is your one stop shop, their showroom is huge and they have a big selection of bed sizes and firmness from soft, medium to firm and all sizes of beds from twins to doubles, queen to cal kings and they even make custom super beds. Highly Recommend!!