Town Center True Value Hardware - Palm Desert, California

Pete

Friendly helpful staff provided product recommendation, that she herself had used.
Clean and well organized store.
Quick in and out, unlike big box stores.

Joel Hammer

The staff is extremely friendly and courteous. The service is outstanding. They know they merchandise and they are a pleasure to do business with.

Ron Cenfetelli

Excellent service from attentive, knowledgeable staff. Great place for door/window screen repair. Good fastener selection.

Sally Snow

I also found the staff to be professional, personable, helpful and efficient.
My compliments to the management for a well run operation.

Steven Benavides

Great staff! Arnie was knowledgeable and very helpful.

Oleh Zakrynytskyi

I recently visited this store, and my experience was far from satisfactory. Unfortunately, the cashier, an older lady, treated me with a complete lack of courtesy and respect, giving the impression that she didn't want me to shop there at all. Upon placing the item on the counter, I received no greeting whatsoever. The cashier proceeded to scan the barcode and loudly announced the transaction amount. Despite expressing gratitude after the transaction went through, I was met with a very salty 'thank you' for no apparent reason.

To make matters worse, her parting words 'Bye' carried a tone that one would typically associate with a less than polite phrase. Such behavior is utterly unacceptable, and it has left a lasting negative impression. In light of this experience, I've decided that driving an extra 5 minutes to Home Depot is a small price to pay to avoid encountering this kind of discourteous treatment in the future. It's disheartening to encounter such behavior in a retail setting, and I hope the management takes steps to address this issue for the benefit of all customers.

Despite receiving assistance from another store employee in finding the item I was looking for, I have decided never to return to this store.

Sarunny Lok

Very good service and convenient location.
Cleaned store.

Corey Dickinson

The customer service at this store is exceptional. Every time I walk in the door, I am immediately greeted by a friendly employee who asks, “is there anything I can help you find?” This is the exact opposite of the experience I encounter at the nearby big box home improvement stores. The staff at this True Value store are always generous with their time and they stick with me until I have everything I came in to purchase.

I have also found the staff to be very helpful in providing advice on solving home improvement / home repair issues. This is exactly what I experienced with James and Jeff regarding a screen door issue, and also with Bill regarding a shower valve replacement.

It is nice to see a locally owned business succeed in the same market that is dominated by the big box retailers. The customer service that this store provides highlights the value of the neighborhood hardware store. This store knows the various local home communities and understands the needs of those communities. They stock many products that are specific to the needs of these local communities, in my case the Rancho Las Palmas community.