Tom Ford - Beverly Hills, California

Ashe Ley Nicole

Beautiful store. However, upon entering and looking at the perfumes I wasn’t really greeted as much as it felt like the employee was scoping me out. I asked some questions about the different cherry perfumes and was smelling different ones. It felt very uncomfortable being watched as if the perfumes aren’t there to be sampled. Brushed it off and continued looking around. When I got upstairs I was excited to check out the makeup! I’ve been wanting to get the concealer I keep hearing about. There was no employee to be found to assist me. After the initial greeting I received earlier, just figured I’d have a better experience getting the concealer at Nordstrom’s or even online. Only to opt for CHANEL back home in Austin, since I always have an exemplary customer experience there.

I do hope my next visit to Tom Ford Beverly Hills will be better as I LOVE the fragrances. I’ll update when I do.

Elle Lederman

The sales rep, Eileen was very rude to me while my boyfriend was shopping, asking me about my shopping today and why I didn’t buy anything on rodeo in a very condescending way. She was glaring at me anytime I voiced my opinion on clothing he was trying on, and was trying to undermined my comments with micro aggressions and was trying too hard to upsell him. Overall bad experience.

Michelle

While in Beverly Hills, of course I had to stop in to see Mr. Ford and pick up a quick gift for my husband. The employee was attentive and very accommodating in helping to select the perfect gift & one of his favorite scents. Very nice and welcoming location.

Jason Liwanag

My friend and I had a very upsetting experience with the Beverly Hills Tom Ford store. We have been shopping for a wedding shirt, which takes place out of the country on May 9th, and came in to try the shirt in the Beverly Hills store on March 26th. He liked the shirt that was tried in the store but did not purchase it that day.
Due to lack of time and the fact that my friend lives in DTLA, my friend asked me to purchase the shirt because I live in Beverly Hills (5 blocks away). My friend contacted Eileen Kacherian, the sales representative who was helping my friend on the day he came in, and asked her to prepare the shirt to pick up. Upon arrival the shirt was already wrapped and bagged. I purchased it on my credit card on April 27th, 2023 on my friend’s behalf. The shirt was purchased at 3:36pm and I went to DTLA and at 5:50p we noticed some marks before unwrapping the shirt. When we saw those marks we decided to photograph the shirt before unwrapping.

Upon initial inspection we noticed some flakes, blemishes, and scuffs on the collar and the top right side of the chest we thought nothing of it as we assumed it was from mishandling of the shirt (pictures are available). Further, it seemed like it was repackaged and refolded as apposed to factory folded. It was tried on for less than 3 minutes to see if it works with the suit. Unfortunately, the shade of black was not looking good with the fabric of the suit so I decided to return it.
Since it was on my card, I went to the store on April 29th, 2023, but the general manager ch refused to take it back claiming that it “looks like it was worn and is not in a sellable condition”. We found that quite odd as it was in the exact same condition they sold it to us. Jason explain that I had tried it on once as described above. But the general manager (Charles Dale) was dismissive and alluding to to fact that we had worn it out and would not accept it back.
We are both very shook and surprised by the treatment we received at an establishment of such high regard. The fact that we were sold a shirt that was not in pristine condition and then refused a return less than 48 hours later is a real insult. We will give Tom Ford of Beverly Hills the opportunity to resolve this e issue. Photos are from before we even unwrapped it and tried it on.

Bob Hey

The service is horrible. I walked in literally wearing a Tom Ford suit and the staff acted like I wasnt there. They didn’t want to help me until I asked. The staff was so unhelpful he sounded like he did want answer my questions. What type of service is this for people wanting to buy 6,000 dollar suits

Nikki Banner

Excellent service. Staff is very helpful and provides suggestions/options. Very clean store and good quality designer clothing

Ann Taylor

What an elegant store. You can’t beat the champagne they serve in the dressing rooms. The displays are beautiful and it is pristine. The customer service complements the brand so nicely.

Enrique Ramirez

I only shop here for colognes and sunglasses as I can't afford clothing. I love his colognes for men, especially Black Orchid and F Fabulous.