The Gardens of Lake Alfred - Lake Alfred, Florida

Karen H.

I first met Regina in September 2019 and I have worked with her to place two close family members. She always exceeds my expectations in every issue we address. She is a kind and compassionate advocate for our most vulnerable population. I wholeheartedly recommend The Gardens of Lake Alfred. Their facility has been remodeled in the last year and everything is new and clean. The staff are committed to assisting residents and their families in any way they can. I have dealt with other assisted living facilities in Polk County and this is one of the most accommodating places I’ve ever worked with.

Robert A.

I went to visit my mom yesterday for the first time I felt really good about seeing the fire department next door so if my mom could get help quickly the place looks really good from the outside and the lobby area but when you get upstairs where my mom is it bad and I do mean very bad I seen red bags of trash in the hallway and when I got to my moms room I saw old blood on the floor it’s very nasty if I could have given it a zero star I would have

Anne T.

The place is great unless your loved one has dementia. My family member was having issues remembering to eat & I was advised that they will encourage her to eat & make sure she does. They did not, I'd go for dinner & was told she didn't feel like eating & would take her food away. They act like they care about the residents & get to know them but it is all about money with them. My loved one was unexpectedly was diagnosed with Stage 4 Cancer & I was constantly being reminding that Hospice could treat her at the facility. Meaning a Hospice caretaker would go there 2 hours a day with my loved one having 22 hours by themselves. I advised them I would be moving her a hospice facility against their opinion, again they see dollar signs. The contact person there that gives you her cell is very efficient with answering any texts & dealing with issues promptly but the day I moved out my loved & I was told she was going to visit my loved one even though they may not remember them, not 2 full days later my loved one passed. I messaged the contact at the Gardens to notify her & got no response. Solidifying the fact that they never cared about my loved one. They just wanted to money & to be a the facility under she passed. Well, even I was a heartless person & had one loved one there until they passed they still wouldn't have had any more rent cause she passed 2 days after moving her out. If your family member is self sufficient & you plan on keeping them at the resident until they pass, great place. After seeing how things transpired with my loved one getting diagnosed unexpectedly with cancer & being in extreme pain & their reluctance to having her discharged & to see the lack of care with her dementia while she lived there I would definitely not recommend this facility to anyone else. Unless their loved one doesn't need any "extra" care or pray hard that your loved one's diagnosis doesn't change cause they will not make it easy to move them out.

Yolanda C. M.

The Gardens of Lake Alfred is a great place for your loved one. The staff is friendly and helpful, Regina is the BEST!! She is well versed and takes her time with each resident as if they were part of her family. My grandmother is one of the residents for the past 2 yrs and my family could not be any happier with the care she receives.

Madeline M.

Southern Gardens is retirement living with a touch of southern charm! Southern Gardens is an great retirement community located right downtown in Lake Alfred. I have had the pleasure of caring for many residents in the building, and the atmosphere is comforting, and very home like. The staff is very friendly, and they have a lot of retention with their employees. The residents are always doing something, and there is a lot of activity within the building. I would recommend Southern Gardens to anyone looking for a retirement community that has a home like feel, and personalized care. Great community!

Elizabeth M.

I cannot get this company to pay their bill. I know they have had some change over in the payable department but I have emailed and mailed invoices to them, way too many times to count, & they still refuse to pay us.

UPDATE: I was told (around August/September 2023) that our issue was at the top of the to do list and that we would be getting a check for all unpaid invoices soon and we still haven't received anything. I have mailed all open invoices (again) with a note attached stating what I was told and have not heard anything from anyone. I left a review on their FB page & the reviews were turned off soon after.

Sue B.

The place is very dirty. It reeks of urine. My son's feet were black I had to wash them. His toothbrush is bone dry no one is assisting him with brushing his teeth. I haven't seen a meal given to him that was edible. One meal had a burnt personal Pizza. The second meal the same day another burnt personal Pizza. The kitchen closes at 7 so anybody that sleeps through dinner well you're screwed.it's a good thing I'm able to bring food and there is a small refrigerator and a microwave. I just wish there was a better place for somebody that had. Brain damage from brain surgery. Which I'm pretty positive I should have never said yes to the second one September will be 2 years and my son is it will never be the same. He's only there because I had a heart attack and there was no one for him because I have no family members that can take care of them. And I did need a break I mean I've been taking care of him for a long time it would be nice to have a place that I can really feel comfortable with. But I don't.

Maurice C.

Ms. Regina of the Garden of Lake Alfred is one of the most caring people I have met in such a long time, especially when you have to deal with a loved one who health in diminishing. As I searched around for a place for our love one, The Gardens of Lake Alfred came highly recommended and I can say that it is all that and some more. Great place for your love one. I will highly recommend this place to anyone.