Superior Products - East Hartford, Connecticut

Peter Puzio

Great place… friendly staff and great product selection

Ryan George

Do yourself a favor, DO NOT rent from this company. My company rented a tilt equipment trailer on 5/27/22 to move a forklift and when I went to pick it up it was not even present at this location. It was located at their Southington location. I was asked if I wanted to go pick it up there. I said absolutely not and attempted to make other arrangements. During this time one of the service desk reps confirmed they would have it brought back up to East Hartford. I came back to pick it up over an hour later and was shocked at the condition of this trailer. It was in horrible disrepair! It shouldn't have been released to anyone. It had an oil soaked deck and the frame was consumed by rust. With no other option for completing the job, I reluctantly took it anyway. Later that day I attempted to load the lift onto the trailer and it broke right through a deck board that clearly had dry rot. I was well within payload specifications. They were closed at this point and could not be contacted until the following business day when it was due back. At that time, I made them aware of the situation and indicated the trailer was not even used due to failure from faulty components. I was told the manager chose to charge me for the rental anyway. I asked for them to return my call and they chose to ignore that request. Now you folks can deal with the bank. What a shame that Superior wants to burn another business owner and their own reputation over $100! If you continue operating this way then you won't be in business.

Andres Trochez

I had an even this past Monday June 24th 2019 where I paid for a rental way in advanced and I NEVER got it delivered (which was in their own town BTW). Never got a phone call confirming days in advanced like other companies do, never got a phone call to at least give me the common courtesy to tell me they weren't going to come through with their commitment NOTHING!! This was a very disappointing experience and I will never do business with this company again. Also when I called no one could tell me why they didn't deliver on their commitment this was VERY frustrating all around.

The kicker is that if I didn't call they would have kept my money without providing any type of service, never mind the fact that I was OVERCHARGED $150.00 more than my original quote. So not only did they overcharge but they never delivered. Overall VERY BAD EXPERIENCE and I would think twice if I where you about ever renting ANYTHING from this firm. The only reason I’m giving a 1 star review is because I cant leave a ZERO star review and at least they refunded me my funds without a problem. Hopefully this help you in your decision. Have a blessed day.

Josh Frenette

The absolutely have the wost customer service in the business. There salesman lied to me and the sarcastic account payable people thay have will lie, cheat and steal. Do not trust anything thay say. I had a reantal machine that broke down on the job and thay took it apart did not send a capable person to fix it sat for to weeks in the middle of my job. Go to target enterprises thay know how to treat customers. Not one person has reach out to try and fix there lack of customer service. again they proved what liars they are I can show you $14000 I pay them this fall

Razi L

Great service and employees

Joseph DiMaio

Great business always have stock and fantastic customer service.

Brian DuBosar

Ben Dejohn