Catherine
1/5
While traveling across Colorado on I-70 to attend a family memorial, I found myself low on gasoline. I could have stopped anywhere but remembering what a great time I had in the lovely small town of Minturn while visiting some ranching friends, I opted to drive the two miles out of my way to gas up there and maybe take a walk around to shop in the cute stores. What a huge mistake! All I could see in Minturn was a Shop & Hop so I pulled in. I put my credit card into the pump and was pre-authorized but no gas was coming out so after many tries I went inside to see if the problem was me or the pump… I’m old but do know how to pump gas! I explained to the employee that I was struggling and her response was “I see that”. I didn’t expect what came next. She very rudely began berating me for removing the nozzle before I pushed the button to choose the desired gasoline. I was so embarrassed, I turned and went back to the pump. After several attempts, I was able to pump enough gasoline to get me out of there but I received no receipt or acknowledgement that my card had been charged. Ugh! I really didn’t want to go back inside but had to be sure that I had paid for the gasoline. When I walked back inside the employee was ringing up another customer but stopped, looked directly at me and said “WHAT NOW?”. I was horrified and just said “WOW!” and walked out. I was so shocked that this woman would choose to be so unkind. Just a bit of kindness to another human being would have gone a long way. Either this woman owns the business and has a monopoly that keeps her in business, or the owner is desperate for help. But there is a bigger picture… gross meanness to each other is not what this world needs in any situation let alone the service industry. Put a little love in your heart lady!