Kathy Kang
1/5
TLDR; after 6 weeks of order placed and 4 week delays, hours of phone calls and emails sent to both corporate and san mateo store, they failed to deliver my dresser and I cancelled my order.
Forget about it. If you value your time and energy, I’d avoid Scandinavian designs at all cost. Please check recent reviews of the store, I know I’m not the only one dealing with issues.
I’ve was dealing with 4 week delays with Scandinavian designs and ultimately cancelled the order. I ordered a $2K dresser from them (vs custom made at different stores) because they promised delivery within two weeks. We just moved in to a new house so we prioritized early delivery as we had all our clothes in suitcases. Instead of ordering online, I figured it might be better if I order through the store directly so I called their sales associate Meiling whom I met when checking the dresser before and placed an order through her. The order process was not at all smooth (I should have known at this point) as it required back and forth on quotes, links she sent me (delayed by a day and she blamed the online team) where I have to make payments for.
First delay: The day before the delivery, I get a phone call from store that the warehouse did not have my dresser so they need to push my delivery date to next week. Annoyed but it happens, so I schedule delivery for next week
Second delay: Next week, I get a phone call that there are no delivery scheduled for my order and they do not have answers to why. The store manager Lorenzo said they should have never promised early delivery date because it normally takes 3-4 weeks minimum. I asked, can you please make sure we get our dresser next week, in which he replied: “can’t promise for sure but confident.”
Third delay: we actually got a delivery notice the day before. When the delivery arrived, I noticed the product was damaged. I’m pretty frustrated at this point but refused the delivery due to the damage. Note, the store doesn’t open until 11am so I’m dealing with online customer team because delivery happened at 9am. While they are very nice and responsive, I learned that they ultimately work with local showrooms so whatever the issue is, I had to go through SM brick and mortar store anyways. The corporate customer support team and the store has 0 communication channels so everytime I’m calling either of them, I need to explain the whole situation from the start. I give them a call at 11am. General manager Lorenzo is out on vacation. Another sales associate says he will reach out to another manager in store. I don’t hear back for hours. Gave a call back and the manager in store says she never got a note to give me a call back (sigh). I explain the whole situation again and she places an delivery order for next week
Fourth delay: I get a phone call from the third party delivery service. He tells me that the warehouse doesn’t even have my dresser so he’s not sure why the store told me my dresser is getting delivered. I texted Meiling asking what happened and she says she’s not sure why the delivery guy called me before calling her (but why does that make a difference? Ultimately they can’t fulfill my order AGAIN!) Another call from Lorenzo. Surprise - They cannot fulfill delivery. They offer 4% off my order as a compensation and my time, what a joke. At this point, I would have gotten custom orders delivered from other stores. There has already been so much delay that purchasing anything else would take longer.
I wait for couple more days until I decided that I am done dealing with their incompetence and lies - called to cancel the order. I almost ordered some custom couches from them too so lesson learned and maybe I dodged a bullet.
I would go out of my way to recommend against ordering any furniture from this store to anyone considering Scandinavian Designs. What a nightmare.
