Red Rock Fireplace & BBQ - Sedona, Arizona

Gina Hull

They are the worst since the busines was sold to the new owner. He isn't honoring any sales or warranties to units sold prior to him purchasing the business. My client bought an electric Nepolian fireplace from them and it has never worked. They refused to replace it or send someone out to work on it. We contacted Nepolean about the issue. They sent the part needed, but it requires an authorized Nepolean dealer to install it. This has been going on for over a year and can get no kind of support from this Red Rock Fireplace. Avoid using them at all costs!! I will be warning other property managers & Realtors not to refer to this business now.

Dave Hack

Terrible customer service and DCS grill doesn’t even fit in masonry of existing outdoor kitchen island. Installer never came to house for installation bid or take measurements of island and sold me a grill cover that doesn’t fit either. I wasted $280 for installation which should not have been attempted before masonry was modified and wasted another $119 for grill cover that doesn’t fit! He won’t refund installation or grill cover charges and I waited 3 months to receive the grill from this company!

Clotilde Siciliano

terrible customer service. spent over $1000 on an egg grill and it comes as a package when u buy the medium size and with two guys running the store, they could not make certain and double check that we had all the parts we needed to use our new grill. originally went on the friday before memorial day to purchase so that we could have our 1st barbecue in our new home the next day. set it up sat and realized a piece was missing and a 20 min drive back for the part took us 11/2 hrs each way and too late for barbecue when we finally got back. they did not apologize or act like they cared. no personality- never recommending or going back again.

Laura Perrine

Maybe this business is very good when you can get them to come out. Called twice and was told both times that "someone will call you to schedule". Gave them 3 weeks to call between both calls. We are local to Sedona so we wanted to support local business. Ones time is valuable. There are other options in Cottonwood who will schedule you on the spot.

Kathi Onthenet

They carry exactly what the name says, and quite a variety of both. If you want quality in service as well as the products, this is the best place to go, Harold really knows everything about his products.

They have wood burning fireplace and inserts, and gas and electric versions as well, in the linear or more square styles, and even stand alone stoves. They also have all the accessories you could ask for, including many types of stones, glass and artificial logs to update the look of an old fireplace. They carry numerous mantles and screens, too.

If you are looking for a bbq, they have everything from traditional gas/propane and charcoal grills (in either standalone or built in versions) as well as customized built-in kitchens and those amazing Big Green Eggs. And just like with the fireplaces, they carry all the accessories you could ask for.

If you're looking for a bbq, a fireplace, or accessories for either, this is the only place you need to go.

steve pasas

Great owner, knows everything about the business

Elaine Bowers

A quick and easy stop for gas.

Terry Bixler

Outstanding selection and quality