Purple - Bay Street Emeryville - Emeryville, California

Kuldip Singh

We were really excited to get the Purple mattress and their amazing pillows. There was a helpful and detail-oriented associate (unfortunately, I didn’t catch her name) who patiently explained the features of different mattresses. When we were ready to make a decision, we inquired about the discounts. They informed us that there was a 10% sale for healthcare professionals. The associate clearly explained what the final cost would be. My wife didn't have her work ID with her, but she provided a picture of her medical license and work ID instead.

However, Mr. James, who claimed to be a senior staff member, refused to accept these as proof, which was quite disappointing after spending so much time in the store. Flexibility is crucial in business, but Mr. James’s response showed a lack of common sense. He had all the necessary identification in front of him—a driver’s license, medical license, and work ID photo—yet he still refused to honor the discount. It's frustrating when someone like him, working in a store with great products and customers ready to buy, can ruin what should have been a perfect experience.

KC

First things first! I didn’t realize this location was in Emeryville, so seeing it as I was going to go run other errands in the area made me stop. I have been wanting to get my hands on and test out one of these mattresses for a while. I had not too long ago stayed overnight at a friends in their guest room which had a purple. No one could tell me which one it was when I stayed with them, so as apprehensive as I was to go into the store, I was very excited once I was greeted by the wonderful salesperson on the floor. She gave me a quick walk-through, which only took about five minutes or so, and help me pick out which mattress to lay on first based upon my sleeping style. After which I was left to my own devices to try out the mattresses and pillows, but that didn’t take me long. We stood around and we chatted about the mattresses and how comfortable I thought that they were and which one would ultimately be the one that I’d probably pick. The entire experience was no pressure, not little pressure, but no pressure at all. I enjoyed our interaction so much I did actually hang out for a little while and chat with the staff there, and they were all very pleasant. After five more minutes of listening to me ramble about how amazing the mattresses were, and them all telling me which one they own now, they sent me home with a sample. This was a wonderful experience, and I am excited to complete my purchase at this location versus online. Thank you for your time.

Chris G

Delvin was very helpful, kind and knowledgeable. There was a lot of different mattresses. I tried a few of them and he answered all of my questions I had about them. His patience and politeness made it a great shopping experience!

Peter Dang

I decided to check out the Purple showroom as I was looking into upgrading my existing pillow at home. Annie was super warm and welcoming as soon as I walked in. She was extremely knowledgeable and made recommendations based on my needs. After trying out a few pillow options, I ended up purchasing a Harmony pillow along with a set of pillow cases and I have been getting the best sleep ever! I will definitely be coming back for more!

Meghan O'Neill

Melvin and Annie are SO lovely. Melvin helped us try out mattresses about a month ago and instantly recognized us when we walked back in tonight. He was super helpful and friendly and never pushy both times. We ended up getting a king size mattress plus some other accessories and can’t wait for delivery. He and Annie even stayed a bit after the store closed to help us check out in person instead of us doing it online at home which was much appreciated. 10/10 recommend coming here for anything mattress related.

Queen M

Annie was very patient with me and my husband. I am a stomach sleeper and my husband is a back sleeper and she helped us choose the perfect bed. She made sure we felt comfortable and let us try every bed and pillow. She also sent us our favorites through email, which was very helpful! I definitely recommend this location, everyone here was so kind and helpful. Thank you so much!!

Steph Wang

We stopped by on a whim and really enjoyed the experience with Annie’s help! She walked us through all the models in and patiently pointed us to products that matched our preferences as we tried them out. Also helped us get a great deal. Thanks for the great experience!

Sarah

Melvin and Gabriel were very helpful in helping me and my boyfriend purchase a new mattress! Very personable pair, and generally did a great job informing us on what mattress would suit our needs. I'll probably be going back in for a new sheet set at some point in the near future.