ProSource of Northern Colorado - Loveland, Colorado

Troy Vavrina

I have used prosource for all of my remodel jobs. Nothing but the best service products and resources. Many thanks to all of the team members. Melinda, Tara, Craig, Harper, and Abby.

Julianne Pappano

I am writing this review for ProSource of Northern Colorado. After we figured out that ProSource Denver took our money, would never deliver our product, and closed its doors, I was shocked and appalled. (I now know that there are many customers that were recently scammed by ProSource Denver.)

So I decided to called ProSource of Northern CO to see if they knew what was going on in Denver.

I found out that each ProSource location is a franchise and therefore, each location is independently owned and operated. We were advised by ProSource of Northern CO to dispute the charges to our credit card and cancel our credit card, which we did.

After speaking with Kerri Fernandez at ProSource Northern CO and speaking with Chris Pace, the Field Business Consultant for ProSource Wholesale, they made sure our order was transferred to ProSource of Northern CO, they followed-up to make sure the order was fulfilled and is at this very moment being picked up by our Contractors. (Our order was sitting in a warehouse, unpaid for by the ProSource Denver location.) ProSource Northern CO is new to the area, but they jumped through hoops to find our order, get an account set-up with the maker of the product and get our original order delivered.

I understand how incredibly disturbing this whole event has been for everyone who got scammed by ProSource Denver, but I encourage you to contact ProSource Northern CO. What happened at the Denver location is not a reflection of all ProSource franchises! This division really stepped up and made things happen for us. We are very grateful to all who got involved and got the ball rolling for us. Thank you so much!

Donovan Lindsay

Kerri Fernandez and the girls in the office are absolutely amazing. They were very patient working with me and all the troubles I had with my contractor. I highly recommend this store to do all your business with. Love them, thank you to all. They are also very kind and loving with your pets. Max will miss them all.

General Repair

I am a custom contractor for commercial and residential jobs in northern Colorado and recently started using Kerri and her ProSource team. My customers usually have a lot of unique issues and she has handled each situation with unheard of follow through and dedication. We will continue to use their services and appreciate the attention to each customers needs. We appreciate the great attitude!

Jackson Taylor

I would give ProSource of Northern Colorado 10 stars if I could! Like others have mentioned here, we were scammed by ProSource of Denver. They took our money with no intention of delivering the product ordered. Luckily we were able to get that resolved through our credit card company and Kerri Fernandez of ProSource of Northern Colorado saved the day! She went above and beyond with respect to making sure we got exactly what we needed in record time. She was also kind enough to review our order in depth and suggest small changes that would improve our product once installed. I can't recommend ProSource of Northern Colorado enough and we will be using them for 100% of our needs going forward. Thank you Kerri Fernandez and ProSource of Northern Colorado!

Lori Makarick

I felt so welcome and valued every time I walked into the store - and the number of samples they have make the experience magical. Honestly it made it very easy for me to take on my project and I felt like the staff were there to support me at every step along the way. I highly recommend this store and will never go anywhere else for my remodeling needs! I got so many ideas just from walking around!

Rick Tessean

I recently purchase about $4000.00 in tile, #ES200271, from Prosource In Loveland, CO, for a project on my personal residence.
When I made the purchase, I ask the sales rep, Jillian Heath about returns for unused product. She said they would take back product in unopened containers for a 15% restocking fee. That seemed reasonable. I finished the tile Project last weekend, June 4th. On Monday, I took the unopened containers to the showroom at which time I was told that here would be a 25% restocking fee plus freight. I’m not too happy at this point. When I told the person behind the desk what I had been told, she was totally disinterested. That being the case, I let her know that I would never do business with them again. She pretty much just said that Jillian would never have said that and more or less blew me off. She did call the vendor to confirm the 25%, which they did.
At that point, she said she would work up the final numbers and email me the following day. I left the product with the gentleman in warehouse. No one got back to me, so on Friday, June 10th I called Prosource at which time I was told by the same person that I would not be given a refund because it was passed 60 days. At that time I ask to speak to the owner, She laughed at me and said she wouldn’t give me the information. She offered to give me the number of the vendor. I let her know that it was Prosource with which I was doing business. She said that it was corporate owned, and would not give me any contacts. The franchise is owned by Doug Finch. I am attempting to get in touch with him but he has not responded. I've also E-mailed Howard Brodsky, the CEO of CCA Global Partners the franchiser. He has not responded.
At this point it is less about the money, and more about the principal. The amount in question is $332 after the 25% restocking fee. Prosource has the product in their warehouse.

Julie Shemeta

We ordered a cabinet from ProSource and found them super helpful (thanks Tara). All our interactions with them were great. Highly recommend.