Primus Cable - Lake Elsinore, California

Chris Tiffany

scam company
On our first order we called sales, verified all items were in stock on a Wed. They sent the order over, we approved and paid. They notated that it may not ship due to pickups already happened at 1pm, I wasn't happy but understood.

We received confirmation on Wed night (See photo) that it didn't ship but would ship the next day on overnight on our fedex acct for delivery Friday. Not great but anticipated.

At 3pm cst on thursday I received a call saying they missed the cutoff, despite having the order for 26hrs, confirming it twice and confirming shipping.

I spoke to 3 people on the issue including Matthew, they stated that fedex express only comes in the am, which is fine as they had hours to schedule it on Wed, and confirmed it on Wed.

I even sent them the address of the fedex drop facility open for express shipments for another 3.5hrs locally

They stated that despite it being their effup they didn't have anyone who could drive the order (6 boxes) the 10 mins up the road.

Primus then canceled the order.

Stay far far away, as an integrator that spends over $4 million a year on copper and fiber I will never use or recommend Primus again.

The complete and utter lack of customer service, lack of morals, and lack of giving even a slight care is unbelievable. I get better service from Graybar.

This company needs to be shut down.

Matthew Watson lied multiple times in writing and verbally. This is unacceptable.

Madelyn Levine

Disappointed with this company. I ordered my dad 4 hdmi cables (totally over $200) and 1 of them was a lemon - didn’t work in any outlet while all the others did. After speaking with customer service (+1 star for not being on hold for too long), the process for getting a refund or even a new cable is tedious. I understand the company has to protect themselves, but it is their error. Very frustrating that their defective product becomes the customer’s burden.

Michael Haywood

I have used Primus Cable products for over ten years. I pulled 2000 feet in my home back in 2009. It has worked perfectly ever since. Just recently, I have pulled over 9000 feet of CAT6 (C6U-5374RB) at my work. I have not had a single bad cable in all that time. I have seen cable cheaper other places but I just don't risk it. I use what I know works 100% of the time and that's the model I listed above. If their other products are just as good, this is where you need to buy from.

cindy Schedule

We used them in the past and had an issue that has still not been resolved but we needed wire so had to use them again. Our delivery ABSOLUTELY had to be delivered on Friday 8/24 to our jobsite. We had thousands of dollars already spent on this job that was to start Monday with equipment, technicians, cleared the facility etc. Delay in UPS shipment, not arriving until Tuesday. We called them to try and get some help, ship a couple boxes overnight and when order came in we would refuse a couple, send me a prepaid overnight shipping label so I could drive across town and ship the partial boxes of wire that I had so at least they could get something started. Their answer was no every time to every plea for help that I tried. They would not help at all, not even refund the very large shipping charge because the order was not delivered as requested. Called UPS and they said they could only speak to the shipper and they get the refund. So Primus Cable may get the refund from UPS and not refund us and cost my company thousands and thousands of dollars because they were so indiffernet and refused to help. Would have cost them a shipping label that they could get reimbursed for. DO NOT RECOMMEND THIS BUSINESS AT ALL

Jim Sweere

I've been using this company for CAT5/6 and fiber for about 12 years, since they were at the old location. They are great. Quality products and service. Stuff always in stock. Great pricing. Highly recommend!.

Leisser Barrera

Great telecom vendor to work with. Jack, our sales person is very helpful and always go an extra mile to ensure our satisfaction.
We needed some fiber optic cables and patch panels, they got everything ready for us same day.
Thank you Jack and Primus Cable

Roadside Table

I have only ordered once but they shipped the order out right away. It was reasonably priced and the shipping rates were fair. I got an email from them saying the order shipped but they also called me on the phone to tell me. I thought that was nice. I do think they have a much better selection than the local supplier also.

Christopher Morris

Great experience! June is great and has been our point of contact. We have had nothing but great customer service. Repeating customers for the past year or 2.