Primitive Renditions LLC - Vernon, Connecticut

Amanda

This review is for the website only. CHECK THE RETURN POLICY BEFORE ORDERING. Their items are not described accurately.

I ordered some mini Christmas lights, and based on the description, I was under the impression they were incandescent. They arrived 12/21 and were LED. I have screenshots of the description and LED is not mentioned anywhere, but it is mentioned on other strands of lights, so I don't think my assumption was wrong. I didn't have time to deal with a return because of the holiday, so a week later I went to pack the lights up to return them and saw on the website that you only have 3 DAYS to return an item. This is not mentioned anywhere in the checkout process (I have screenshots) or even on an order slip in the package (there is no order slip). So, I was too late. Too late to return an item that wasn't even described accurately. Even if I had been on time, with their restocking fees (20%!) and the shipping I'd have to pay (you don't get refunded for the original shipping and mine was $11), I would've paid more than the actual cost of the lights, which were $18. I've tried giving them away, but because they're such a tiny strand of lights, no one wants them (I bought them for a feather tree). So, it's $30 in the trash. I don't use LED Christmas lights because they make my eyes feel weird and I can't use a dimmer switch on them. Also, since all of my other lights are incandescent, these wouldn't match. The situation is haunting me, so I felt I had to get this off my chest and warn others about their deceptive return policy. All of this information should be disclosed at checkout BEFORE the purchase is finalized and no one should be penalized for receiving an item that was described incorrectly.

Response: Not “bashing” anyone, but rather letting customers know to read the return policy first and that products may not be accurately described. This is the whole point of reviews.

1. You can’t label some strands LED and not others if they’re all LED. Based on the pattern of their light descriptions, I was not unsure about what they were. Products should be described so accurately and thoroughly that no one feels the need to reach out. I was so confident about the purchase that I didn’t need to look for the return policy first.
2. Yes, it’s on the policy page, but it’s not mentioned anywhere in the checkout process, where it should be, especially with a VERY unusual 3 day policy. The return policy is also strongly worded in unapproachable language with fees all over the place. It only says to reach out if a product had a “rough journey,” and they make it clear that full refunds aren’t a thing. So why would I bother to contact them?
3. This unusual return policy is not mentioned anywhere in the checkout process or on a slip in the package. Also, all of their strands of lights are listed under “Lighting” on the website, not “Seasonal & Holiday.” The words “Christmas” and “Holiday” aren’t even mentioned in the description, so how would anyone know they are not returnable?
4. Description: “Teeny Lights 50 Count Green Cord
Regular price $18.95 USD The Teeny Lights are a decorative electric strand of 50 glowing warm-white miniature lights secured on a dark green cord. This strand is created for both indoor and outdoor use, making it perfect for dressing up a tree, garland, shelf, banister, porch, or craft project, offering a bright and cozy ambience. Lighted length measures 10.2 feet long, total length measures 12.2 feet.”

At the end of the day, even if I had read the return policy before checking out, I would’ve continued with the purchase based on the description. They are at fault for not sending the item that was described. Based on their response, even if I had contacted them within 3 days, it’s pretty obvious it would’ve achieved nothing.

Sharon Ristau

I recently bought a gorgeous corner hutch from Primitive Renditions. They even delivered it for me. Service is great and the products are beautiful. All the crafts that i put inside my hutch are whimsical and adorable!
Shopping there is a must! Great family running this shop!

Cindy Vadeboncoeur

I have been following them sience before they moved. I have been want to go for a Ling time but I am about 2 hours away. But Tuesday my husband had a meeting in Bethlehem CT so I hitched a Ride @ 5:00am after his meeting he said is they anywhere y9u want to go. Well we were 30 minutes away sooo Primitive Renditions here I come! Well when we walked in the owner Lisa welcomed us in with a great big HELLO & WELCOME! I told her I finely made and we got talking I was in my Primitive Heaven because all the real Primitive store where we live have closes. I absolutely love her shoppe it was very well stocked, clean & yes I found lots of goodies to decorate my home for Christmas. I recommend this shoppe & talk with Lisa. This shoppe earns 5* Thanks Lisa for a Great shopping experience I can't wait to decorate with my family of raindeer. I will send you those names & contact info.

Eric Reguin

We wanted new bar stools for our island, had an item in mind, and stopped into Primitive Renditions to see how they could help. Lisa was amazing in helping! They were able to get us exactly what were looking for!! They look amazing!!! There is something to be said about handcrafted furniture from PA! The quality is second to none! The craftsmanship is phenomenal and you can see the passion the craftsman put into these. Whether it is handcrafted furniture, seasonal decorations, candles, etc. stop on by and see Lisa! You won't de disappointed!

myworldsince74

One of my favorite places to shop! Lisa and her husband, Ray, are two of the nicest people and have such a wonderful store; they truly make you feel appreciated and welcome. I’ve purchased several things, but my newest addition is my favorite…custom made Amish cabinet. I will definitely be back! Highly recommend Primitive Renditions!

Lynn Christensen

Lisa & Ray are great! So down to earth & friendly. Their store is full of beautiful furniture and wonderful primitive decor. Highly recommend shopping here, you will not be disappointed! ?

Julie Polansky

My favorite local small business. Was my go to shop for gifts in 2020. The items are unique and personal! The handmade signs make the perfect wedding, house warming and holiday gifts. I even bought one for my covered porch and just love it! It’s a must to check out this business!

Bonnie Driscoll

My mom and I enjoy this shop. Always a variety of the nicest seasonal decor. Highly recommend it for household and holiday decorating.