Primisys - McMinnville, Oregon

April B.

UPDATE: After seeing my review, the owner, Chris, personally reached out to apologize for the unprofessional behavior I encountered. He took my concerns seriously and had Josh replace my hard drive within 24 hours. My laptop is now performing much better. I really appreciate the quick turnaround and Chris’s effort to make things right.

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ORIGINAL REVIEW
I had a very disappointing experience at this computer repair shop. When I first called a week ago to inquire about replacing my hard drive, the employee I spoke with was professional, helpful, and told me the process would likely take a day. Based on that, I scheduled my visit and came in a week later expecting a straightforward service.

Unfortunately, the in-person experience was completely different. The employee who helped me was rude, dismissive, and talked down to me rather than offering clear, respectful explanations. When I asked about data recovery, instead of kindly informing me that it could take months, he made me feel judged and belittled. It was as if “Mr. IT Guy” cared more about showing off than helping a customer who came in with honest questions.

I left feeling frustrated and disrespected. It’s disappointing when one employee gives great service over the phone, but the in-person experience ruins all trust in the business. I won’t be returning.

Jordan S.

Absolutely wonderful folks! In a moment of crisis, they generously gave us four cords so we could power our business computers. Truly grateful for their kindness and support.

Tom H.

We were in the area on vacation when I had a minor technical issue. The tech was able to resolve my problem in minutes. Great service and saved the day for me.

Michele B.

They have always been so very helpful and my computer is very very very very old I'm so surprised that they were able to fix it they did me a really good favor I will always recommend them to people I know they are the best computer store repair place I give them 10 Stars ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ thanks again for all your help 💜💜💜💜💜💜💜

Maria P.

Let me start by saying I know just enough about computers to get by. I’m sure it was obvious when I brought in my 8 year old computer and requested they make it go faster. It took less than 24 hours to get it back and paid about half the projected cost. The guys there are super nice and know what they’re doing. This is my 3rd time using their services and I am again beyond pleased with the results. So much so that I came straight home to rave about them in this review.

Grammie

We took our 10-year-old computer in today.
Josh was a great representative for their services.
We have run into a glitch with our outlook email.
We are just glad they were willing to look at it. More to come...

Sharon K.

When I got home from vacation, I went to turn on my computer and it would not reboot. After trying everything, I called Primisys. I explained the problem. My computer is 7 years old so I wasn't sure if it was worth it to fix or bite the bullet and get a new one. I talked to William who was so kind and helpful. He told me to bring it down and they would look at it. I bought it down there around 2pm. John was amazing. He said he thought he might know what the problem was. Long story short, he was able to fix it for me that same day! It only cost $75. I highly recommend Primisys. I feel they go above and beyond and the customer service is exceptional. They are so reasonably priced. I will tell all my friends about them and they have a customer for life in me.
Thank you so much, John and William.

Seth W.

I bought a computer from them and the service they provided was fantastic!