Pottery Barn - Palo Alto, California

Paola De La Mora

Creo que es un poco caro pero la verdad es que las cosas son de buenisima calidad, la verdad vale mucho la pena ya que actualmente no encuentras cosas de tan buena calidad tan fácilmente, ademas todo lo que venden es muy bonito

L C

We had a free design service with designer Sara in PA store. She came in and did a lot of measurements and said she will get us some design recommendations. However, we never heard back from her. Very bad experience.

Cuba Oaks

This review is for George, I scoured the web to find my mum's favorite mug that had chipped and tracked down the collection it originated from to this store (she bought the mug initially in Thousand Oaks). George kindly shipped us four mugs and saved the day!! Such a lovely human and a delight to work with, thank you for your effort! <3

J C

At the end of the day, the table looks good so I guess I got what I want. However, the process has been unimpressive for a higher end store. To start I waited 90 minutes to get helped until I walked up to an employee and essentially said “I’d like to buy that table.” When I was buying the item the salesman told me while doing white glove service was an option, it was really easy to put together so I really didn’t need to do it and can have it shipped, so I let him talk me out of white glove service. While I don’t mind saving money, it would have been worth mentioning that the table came in a 115 pound box. Thankfully I’m strong enough to move it but I feel like his definition of easy was a bit unreasonable.

The item just got shipped and while overall it looks good, I saw a few problems. First, one of the washers was the wrong size so I have to wait for another one that won’t get in for 7 to 10 business days. Second, there were a few scratches on the table. Not enough to make me return it, but definitely annoying all things considered.

Nikhila Lavu

Very similar to other reviews here, we had a terrible experience ordering through this store trade partner- Linda Valenti
1. When placing the order (and in all subsequent comms), Linda confirmed that our order had white glove delivery
2. The delivery team dropped our chairs unscheduled and at a wrong house in rain
3. Reached out to the store and Linda over 10 times now and there has been no response on when the damaged chairs will be picked up. Because of how the order was placed, PB corporate is refusing to help out.

Will never shop here again

Vic Lee

Bought a rug from the store in Burlingame and it was delivered by a crew who simply put it in front is the door steps by the sidewalk !!!!!! No ring in the doorbell or knock in the door (which has a knocker too)!!!! Just threw it down and left!! It could have been stolen and thank God it wasn’t raining.
Last time I’ll shop at your store!

Sir Zed

The store was beautiful the service was not, very hard to even get acknowledged let alone helped. Jill seemed too busy with here own agenda to care. Couldn’t be bothered to help me find what I was looking for and sent me upstairs to find it then proceeded to make phone calls. She was very rude, curt & not friendly at all. I was shocked she even worked there as my past PB experiences have never been this bad.

Gary Chow

Showcase of all things pottery barn style. Furniture is fashionable, stylish and trendy but often built to mediocre standards. If you buy into the style, you can give your living area a contemporary, cool-right-now look, but like most fashion, the pieces won't be something you hand down, but rather sell in a few years on Facebook. Drawers in the vanities are stiff and the slow close mechanism often stops the drawer from closing entirely. External "wood" finishes look nice but often feel artificial if not downright plastic-y. Wooden chairs, soft goods and accessories generally fare better.