Poly & Bark Outlet Store - Moorpark, California

aries babie

I LOVE the Poly & Bark outlet!! They reduced their hours to 2 days a week, but I have time to visit after work on Wed, or on Sunday (may be busier). They regularly have good sales. They typically have the most selection of couches (a lot of leather) followed by ottomans, coffee tables, chairs, and dining chairs (other items will be limited). They may not always have everything from the regular store/website or have every color option (they have a lot of tan). Be mindful that it is an outlet, there maybe some dirt/ damage. Be flexible and ask or call first, if you're not nearby. If you're unfamiliar with their furniture, check the regular store website as they have a certain style and color palette (mainly neutral colors). They don't have an outlet website, but post on social media. The quality is great, and it's durable. Be mindful of your doorway/room entrance dimensions as some items come in large/wide boxes (and will also need to be assembled). The couch, in the box, wouldn't fit in my doorway; so we took it out of the box outside, and 3 people carried the pieces inside. Just in case, measure or be sure you can do the same. They provide assembly instructions. It's not hard but may be heavy dep on what you buy. Some items may not even come in a box. The workers are incredibly nice, knowledgeable, and helpful. There may only be a few people working; be patient and prepared to possibly wait. They do not offer delivery, but you have a week to pick up. Depending on what you want, you may not be able to take it the same day you're there. When you go to pick up, there may be a wait as well because they do help load in/on your vehicle. It's def worth a visit!

Cristina Y Lam

During our first visit, we felt confident about what we wanted to purchase. After returning home and reviewing the color options from the photos we took, we made our final color decisions. A week later, we returned to the outlet to pick up our three items.

We noticed that some items were neatly boxed, while others had to be purchased directly from the floor under a "like new" description provided by a salesperson. Unfortunately, the warehouse environment left much to be desired; it was quite disorganized, and we ended up waiting about 30 minutes for assistance.

Overall, while we were pleased with our selections, the experience could have been significantly improved with better organization and more efficient service.After bringing home two chairs—one being a floor model—and a light grey sofa -which was sealed in a box with duct tape-, we set up our living room only to discover a frustrating mistake: the color on the box did not match the actual sofa. Instead of the expected light grey, we received a green sofa.

Since all sales are final, we were disappointed to learn that we couldn’t return or exchange the item, even though it was their mistake. Fortunately, the green sofa complements our home’s color scheme, so we’ve decided to keep it for now.

The key takeaway from this experience is to always open the boxes during your visit to ensure you’re getting exactly what you expect and are paying for.

Zoe Desroches

Amazing selection, great prices, and the most helpful staff I’ve ever encountered. I just wish we could have fit more in our truck! Will definitely be back and stoked to support these guys.

LaughTillYu Die

TERRIBLE complete RIP OFF company and uncaring customer service. Paid for white glove delivery AND EXTENDED AREA. $79 for white glove PLUS $200 for extended and they wouldn’t even drive down our road since it had a light dusting of snow on it- to drop the couch off OR put it together? We had to drive a half mile and pick it up outselfs and put it together!? With one person handicapped at that. Company will not refund the money? Their major loss, we were going to buy an additional chair since the couch wasn’t as big as expected. Instead they choose to be heartless and petty about this refund. Will make sure to spread the word. DO NOT BUY from here.

Bita Masjedi

Had such a wonderful experience here! Came in 10 minutes before they closed and assumed they would be rushing me out, but John was so patient and took all the time I needed to answer questions and help pick out my new couch. My mom ended up getting a bunch of other gorgeous pieces as well and John and Mario even helped load everything into the car, tetrising things multiple times until they fit. Everything is great quality and the rugs are a steal! Will definitely be back again. 10/10 shopping experience thanks to the amazing staff.

Michelle Y

I love the furniture I bought!! Everything was great quality and beautiful. They had a huge selection at the warehouse and I was able to furnish most of my apartment. The salesmen were helpful in finding me what I was looking for and the delivery guy Mario was quick and clean when bringing the stuff in and setting it up. He made sure to take out all the foam so that there was no trash left behind.

Somatra But

We went there yesterday on a Sunday. If you have the time, it might be better to go on a weekday instead. The staff here are super nice.
Definitely the BEST place to get your leather furniture. I love buying quality goods at a discount!!! Plan your visit with a truck, you won’t regret it.

Gabrielle Bui

Oh man I can’t say enough good things about the poly & bark outlet. A ton of stuff on the website is available at the outlet at a really discounted price. Napa Sofas were $1100, chairs were $75 and sectionals for $2000. Some even more discounted if you look around. Everyone working there was incredibly friendly, helpful, and all around pleasant to work with. We’ll definitely be back!