Ortho Mattress - Los Angeles, California

dinakapz

Sal immediately greeted my mom and I very warmly! Was totally relaxed and didn’t feel pressured to make a decision on a mattress. He took his time and kept my budget in mind. I ended up leaving with a great deal and I can’t wait to sleep on my comfy mattress and new pillows! Highly recommend ortho!! Thanks Sal!

J D

My mom was in town visiting, and so she came with me to pick out a new mattress. Mel was so knowledgeable and helpful in finding me a mattress and pillow I love for a great price that my mom ended up buying a new mattress and pillow for herself to be shipped to her home out of state. The whole experience was so easy and fun, and my new bed and pillow are the most comfortable things I've ever slept on. Thank you, Mel!

Steven Barnett

We had a great experience with LD at Ortho ! He was knowledgeable , helpful and patient.
They have a great selection and we are happy with our purchase !

Frank Finding

There are much better Ortho locations to choose if you want proper service. Had a very frustrating time with this store. The salesman steered us to only one brand and didn't really help us figure out the right mattress, basically just said go with the one that feels right. Their 100% guarantee was a big plus which helped us choose the store. He did say to qualify you needed the full mattress protector, which was about $180, and turns out is not required (confirmed with another store).
Mattress came and it was not the same as what we experienced in the store. Went in to discuss and he was very indifferent, quite rude (would rather be watching soccer on his phone) and made us feel stupid about our purchase...after all it takes a long time for an expensive mattress to break in...which was not mentioned when bought.
We ended up at Ortho Santa Monica and had an amazingly more positive experience. The rep spent a lot of time with us, asked questions, narrowed down beds and helped us find the right fit. He also did the exchange so we didn't have to deal with the original store. And bonus was that he was truthful with us and not sleezy. In fact he told us how the pricing works on exchanges and you can't get a salesperson discount on the return but we could wait for a sale and promised to call in a few weeks when it would be on. Guess what? He called! And amazingly he didn't get commission on a return, but he understands service and building loyalty. We will buy our next mattress from him without doubt. Would not return to this store.

Alex Bogner

I've had one of the worst experiences of my life with a salesman or the manager at BEVERLY Boulevard ortho mattress he kept looking at his watch and he kept showing me beds that were not in my budget. They were too expensive when I asked for beds that were in my price range $600,$800He laughed. And say we don't sell beds for less than that which is not true. I've been in sales most of my life and I've even sold the bed within another company. I've been diagnosed with the narrowing of the spine, so I need a bed.

mr. davis

I cannot recommend purchasing from this company, and here's why:

Four years ago, I bought a mattress from them. I remember joking with the salesperson about the challenge of keeping a receipt for the entire lifespan of a mattress. They reassured me that they kept records and that having the receipt was primarily for instances when the store might relocate, and I'd have to contact corporate. Fast forward to four years later when I needed to claim a warranty replacement. They asked for the receipt, stating that they only kept transaction records for two years due to fire department regulations and a host of other reasons that didn't quite add up. They claimed to be a paper-based business with no electronic records and directed me to email Linda from corporate, who was apparently quite busy and would take a month to respond.

When I emailed Linda, she couldn't find my transaction even after providing my name, phone number, and email address. I was then asked to email a photo of the label sewn onto the mattress, which displayed the manufacturing date, maker, and location. One would assume this would suffice as proof of authenticity, but the response I received was, "I can't find anything…"

At a certain age, you can quickly tell when you're being given the runaround. I find it ludicrous to think that someone would go to the lengths of counterfeiting a mattress. It seems that the company is more focused on finding reasons not to honor legitimate transactions. It's disappointing and frustrating, to say the least.

Needless to say, I won't be doing business with them again and will use my platform to share my experience. After all, isn't that the purpose of a review?

Quinn Scillian

This was 100% the easiest mattress buying experience I’ve ever had. Told them what I was looking for and they gave me 3 great options based on my price range. Never once felt like I was pressured into spending more than I planned on. Aubrey was super knowledgeable about every single bed and answered all of our questions. Delivery was quick and easy - they removed my old mattress and Taber even helped me swap out my box spring when I accidentally chose the wrong size. We’re loving the new bed, def recommend 🙂

Alejandro Elizondo

I just moved to LA and I needed a great mattress at an affordable price. I have some back issues, but not a huge budget, hoping to get something quickly. At the store, I was helped by Taber, he was very knowledgeable and got one of the mattress manufactured by Ortho Mattress. Great price and customer service, love my new mattress, would recommend this store highly.