Nor-West Appliance Sales Inc - Houston, Texas

Dirección: 4618 Randwick Dr, Houston, TX 77092, Estados Unidos.
Teléfono: 7136880372.
Página web: nor-westappliance.com.
Especialidades: Tienda de electrodomésticos.
Otros datos de interés: Pequeña empresa, A domicilio, Recogida en tienda, Acceso para sillas de ruedas, Aparcamiento adaptado para sillas de ruedas, Garantía de servicio, Visita rápida, Con móvil por NFC, Tarjetas de crédito, Tarjetas de débito, Tarjetas de crédito.
Opiniones: Esta empresa tiene 107 valoraciones según Google My Business.
Opinión media: 3.7/5.

Ubicación de Nor-West Appliance Sales Inc

Nor-West Appliance Sales Inc 4618 Randwick Dr, Houston, TX 77092, Estados Unidos

Horario de Nor-West Appliance Sales Inc

  • Lunes: 9:00–18:00
  • Martes: 9:00–18:00
  • Miércoles: 9:00–18:00
  • Jueves: 9:00–18:00
  • Viernes: 9:00–18:00
  • Sábado: 10:00–14:00
  • Domingo: Cerrado

Nor-West Appliance Sales Inc. es una pequeña empresa especializada en la venta de electrodomésticos, ubicada en la ciudad de Houston, Texas. Con una dirección fácil de recordar, 4618 Randwick Dr, Houston, TX 77092, Estados Unidos, esta tienda se destaca por su excelente atención al cliente y su amplio catálogo de productos.

Uno de los principales diferenciales de Nor-West Appliance Sales Inc. es su política de entrega a domicilio y recogida en tienda, lo que facilita la compra y entrega de los electrodomésticos. Además, la empresa cuenta con acceso para sillas de ruedas y aparcamiento adaptado para sillas de ruedas, lo que la hace accesible para todas las personas.

La garantía de servicio que ofrece Nor-West Appliance Sales Inc. es una de las mejores del mercado, ya que la empresa se compromete a brindar un servicio rápido y eficiente en caso de presentarse algún problema con los productos adquiridos. La tienda también cuenta con la opción de realizar compras por NFC y acepta tarjetas de crédito, débito y otros medios de pago, lo que facilita y agiliza el proceso de compra.

Según Google My Business, Nor-West Appliance Sales Inc. tiene un total de 107 valoraciones, con una opinión media de 3.7/5. La empresa cuenta con una buena reputación en el mercado y es altamente recomendada por sus clientes.

Opiniones de Nor-West Appliance Sales Inc

Nor-West Appliance Sales Inc - Houston, Texas
Daniel Vasquez
4/5

I can’t leave 5 stars because I didn’t buy anything. The staff was friendly and very informed on the products they had to offer. They have a lot of stuff you won’t find in regular stores on display. I recommend to stop by if you want to see something in person you won’t see at bestbuy or home depot.

Nor-West Appliance Sales Inc - Houston, Texas
Jeff Chiew
1/5

Never buy from them. Horrible company and horrible after sales service. I spent $40K on appliances and they have decided to not return my calls when I’m asking for handles for my wine fridges that was never sent with my order.
Rude owner and this store has more 1 star reviews then 5! Always making up excuses on why they don’t have the part. I’ve been waiting for over 5 months for them to not locate the parts i need after everything has been paid for!

Nor-West Appliance Sales Inc - Houston, Texas
Ana Cardozo-Yepez
1/5

Buyers BEWARE!!! Do yourself a favor an stay away from this place. You can find all the items they sell in a more reputable store such Best Buy or buy directly from many manufacturers. They don't add any value, instead they lie and once they have your money you will be stuck with unwanted items. Again stay away!!!! not honest people!

Nor-West Appliance Sales Inc - Houston, Texas
Amanda Rumski
1/5

DO NOT DO BUSINESS HERE!!! They only take your money and want no part in providing decent customer service, hiring honest and competent installers or ensuring products received are in working and new condition. I am shocked at the lack of customer service once we received our appliances. During installation, significant damage was done while installing vent hood and refrigerator. Let's be clear, Nor-West hired the installers to deliver and properly install appliances. Neither want to take responsibility for damage caused.

In addition to full Dacor kitchen appliance package, we also purchased Fisher and Paykel dishwasher. This was purchased at a later date than other appliances and on a separate invoice (which we NEVER received at time of purchase). This dishwasher stopped working two weeks after installation and without invoice, you are not able to register appliance with Fisher and Paykel to fix under warranty. Fisher and Paykel was able to send someone to repair, but Nor-West received the appliance two years ago, so they definitely need invoice to prove our purchase date and cover under warranty. When we called to get invoice emailed, we got excuses like "our internet is out" "we sent it to your contractor multiple times". After explaining that indeed, they had not emailed the 2nd invoice, and having to get this message to man screaming at me, we finally received invoice and now may be able to get our BRAND-NEW appliance repaired (full replacement of main controller is needed). I also was lucky enough to get lecture from Nor-West about how electronics and appliance work and how sometimes they break (after using TWO WEEKS?!?!?!). Yeah, thanks. Something as simple as "Wow, that should not happen. Please let us know if you need anything additional information from us to assist in getting repairs with manufacturer", would have been a thousand times better than getting screamed at by terrible man who works there. We did not even mention that dishwasher has small dent in front or Fisher and Paykel noted installation error of main hose (yes, you guessed it, by installers engaged by Nor-West).

Shame on me for not taking their reviews seriously. The lack of accountability and endless excuses are truly shocking. Just look at EVERY response to their poor reviews. Here is a tip: maybe take a little more time to focus on customer satisfaction instead of responding with a novel of excuses to almost every review.

Nor-West Appliance Sales Inc - Houston, Texas
Rosa Moore
5/5

Great place for high end appliances with large selection. Stephen has always been pleasant to ask questions and place an Order. This is my second Stove purchase with this company.

Nor-West Appliance Sales Inc - Houston, Texas
Yong Huang
5/5

Beyond happy to have worked with Austin at NorWest! He has been very insightful, knowledgeable, and communicative when I purchased my Dacor vent hood. From planning to install, he has been on top of it. Also very happy with John and his crew for the install. Truly experienced and will be using both for all my appliance and installation needs. Thanks again, Austin and John!

Nor-West Appliance Sales Inc - Houston, Texas
Jose L. Hernandez
1/5

No support from the store. They take your money promising new items and give you junk. My mother spend over 3k and gave her a broken fridge. She wanted them to exchange it for another one but got kicked out of the store. They really don't care about the customer they just want your money. I would suggest that you take your business elsewhere. Here are some pictures but they don't tell the entire story. It doesn't work properly dispenser light comes on and off on its own and many more glitches. His response is call the manufacturer to fix it. So if you want to throw your hard earned cash go there.

Nor-West Appliance Sales Inc - Houston, Texas
Austin Comeaux
3/5

I purchased a washer & dryer from Nor-West. Steven(?) in the show room was knowledgeable and helpful. I believe I got a good product at a fair price. I ordered on a Wednesday and was able to get delivery and installation 2 days later. The installer was even able to accommodate coming a later in the day than originally scheduled to help me out, which I appreciated. He hooked them up & ran both for a minute and left.

However, once we used the washer in earnest on Sunday, we immediately had a lake of water on the floor of our laundry room. This new washer drained more water and faster than my previous washer, and my pipes were unable to handle it. I feel this issue should have been found while installing and testing the washer. I do not expect any appliance store or installer to be responsible for any problems with my house or even help fix it, but I dont think its unreasonable that when the installer leaves, I know the appliance works fine or it doesn't. Instead of finding out about my plumbing issue when the whole laundry room was empty on Friday, I had to deal with tons of soaked clothes and ruined items in our pantry on Sunday.

Most disappointing about the whole ordeal was Nor-West and their installer's attitude regarding the whole situation. I wouldnt call either outright rude, but they basically told me to go pound sand, in so many words. When I explained the situation to whomever I talked to on the phone at Nor-West on Monday, they made some ridiculous argument how I expect their guy to be there for a whole day and figure out every little thing that could be wrong.

I would not want to work with them again, especially in something larger in scope than a single appliance. Totally different customer experience when they wanted my money vs once they had it. When we buy our next home or remodel, I know where I wont be shopping.

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