McSwain Carpets & Floors - Florence, Kentucky

Sarah S.

We had a fantastic experience with McSwain for the install of new wood stairs and carpeting throughout the upstairs of our house. Our dated stairs were completely carpeted and we had wood stairs installed with a runner. Lisa in the Florence store couldn’t have been more helpful and accommodating. Her customer service was impeccable. She was patient with the number of trips I made to the store and samples I borrowed. She even came to my house to help with the decision around stain for the steps. She reached out to me via text and kept me updated on the entire process from order to install. Shout out to Casey in the scheduling office and Justin and Eric who did the actual install. We couldn’t be more pleased with the outcome. Additionally, I took a couple of remnants over after the project and had them bound as well. We will definitely be going to McSwain in the future as we loved their personalized approach.

William B.

Communication was excellent from Lisa and others at McSwain as we made the purchase and coordinated installation timing. Installer was courteous and on time. The gentleman also called to Finalize installation timing.

Ann W. (.

I had my entire 2nd level carpeted by McSwain (Florence). I chose McSwain because my old carpet had started to buckle after only a few years and this I wanted the very best carpet and installation. My carpet is perfect and gorgeous now and my home is so much improved. Carpet is a big decision and gets a lot of wear and can make or break the look of your home. If you want the best, go to McSwain.

Cameron O.

My wife and I had a wonderful experience working with McSwain and our specific sales rep Jason. Jason was very knowledgeable on the products and services McSwain has to offer and we could tell how passionate he was about delivering a high quality experience to his customers. He was very flexible in scheduling our showroom appointment and was patient with our questions throughout the process. Overall we loved how our carpeting project turned out and we will certainly be relying on McSwain for all our carpeting needs in the future!

Carol B.

We recently completed a carpet purchase with Jason at McSwain Carpet. From start to finish, Jason made it easy for us!
From initial product selection at the Florence showroom, to follow up email and texts and providing additional carpet samples, his customer service was excellent. He also helped us get the best price available during some black Friday sales!
That is why we always choose a family owned business.

Lisa T.

We recently had new carpet installed at our home. McSwains had so many nice carpets to choose from! Lisa did a great job answering our questions, and helping us with the selection process! And the installers were professional! We would recommend them to anyone!

Emily D.

I have worked with Lisa at McSwain‘s since 2013. Most recently she worked to locate the identical hardwood flooring we installed in 2013 to be added to adjacent rooms. During this major renovation, she recommended painters (who were excellent), and help coordinated Painting, hardwood flooring, and carpet installations. They were scheduled back to back without a hitch.

When it came time to choose area rugs, she was especially skilled in finding colors and patterns that coordinated well with existing furniture, keeping the whole project in mind.

She is always very patient and easy to work with. Her expertise as an Interior Designer is evident in the final project!

Thomas S.

Typically shopping for carpet or flooring can be quite a hassle. Jason at the Florence location, spoke in a language that we could clearly understand. At no point did I ever feel he was just trying to sell me something Just to get us moving ,He was very involved with every part of The sale. He was very thorough with the questions he asked, and his recommendation was honest and offered us a great value for a top-of-the-line carpet and pad. This is our first time purchasing any flooring from McSwain carpets and floors, but we are now lifelong customers because of the excellent customer service and phenomenal pricing! Jason said he will follow up with us prior to the installation and then after the Installation so everything goes smoothly and everything is to our satisfaction! You just don’t get customer service like this anymore anywhere you go, especially at the big box places that will pretty much sell you anything that is if you can find someone to help you. Then the people who install it are contracted out and could care less if you’re Satisfied…
Thanks again Jason!