McGill Plumbing & Water Treatment, Inc. - Largo, Florida

Adri U.

Please read this before hiring them.
Do not trust this company, My husband called them for a quote for plumbing work, they gave him a price after determining what needed to be repaired, he accepted, the plumber supposedly fixed the problem, that same day I noticed that the water was still leaking, clearly there should be a warranty, he called them, they sent another person, he fixed the problem and charged the card again (something that he did not authorize) since the initial work was poorly done.
My husband called the company and its owner or manager gave him the following response:
That they are not going to refund the second charge to my card, because we refused to let him repair that part of the damage, this is a total lie, my husband spoke to the first plumber on the phone and he explained to me exactly what was failing and we both agreed on what he was going to do, unfortunately he lied and fixed something that was not damaged and did not fix the problem.
The manager very contemptuously told my husband that there was nothing he could do because the plumber was no longer working for them, and that it was my husband word against his. and that since he left, he was very sorry but he could not refund the second charge. We felt like we had been robbed at gunpoint. They are dishonest. We hired them because the homeowner’s association called them initially. The manager is a shameless dishonest person.
We are going to try to get our money back. Because this is a robbery that cannot be ignored.

Carol T.

This review is very late, but I did want to recognize Kyle for his excellent customer service. He went the extra mile to diagnose our plumbing problem and fixed it quickly. He explained everything in layman's terms and offered great advice for avoiding future problems. He told us to call him over the weekend -- he was on call -- if we had any further trouble. We plan to call McGill for all our future plumbing needs.

Nate F.

Couldn’t be happier. Tom and Josh showed up on time. Great attitudes. Installed all 5 sinks in less than half a day. Fun to talk to. I bought a faucet that was going to leak. Tom warned me before installing and I was able to get refund from where I bought it and Tom replaced with one that’s even better. They used parts that came with faucets so I didn’t use extra fittings purchased and can now take them back and save money. They fixed water filter even better than came in package. They repaired leak going to water filter. As if that wasn’t enough, Tom saw a broken cabinet door and was able to repair that as well which will save me 2 hours plus parts. Before providing the bill, they both carefully cleaned all areas service. Outstanding job. Great value!! Thank you Tom and Josh.

Patty G.

I had a sudden leak from kitchen faucet. I was so confused who to call as I wanted a reliable company. I had a pleasant experience from my call to McGill Plumbing to discuss the problem I was having. They were very concerned about getting service to us right away. John M. was at my house within 1 hour of my call. He was very friendly, caring & assured me he would take care of our issue. He found the leak, explained to us what happened that caused it. He did a great job making the necessary repairs. I would recommend McGill Plumbing to anyone needing plumbing sevices. Thank You McGill Plumbing & John M. We are now customers for life!

Nikki P.

I had a leak from my water meter to my house that went under cement walkway. I was having a hard time finding a plumber that would help me get this repaired. A coworker recommended McGill plumbing to me and praise God they were able to get the job done! I’m so grateful, thank you Mark and Ralph I truly appreciate your hard work!!! God bless

J M.

Had my water heater warm its last water on Christmas day. (It was probably installed around 2005... It lived a good life.) Called McGill the next morning and received an accurate and fair quote for a new heater and install. Ben was on site by 10:30A, evaluated the site and confirmed the quote, then brought in and installed the new heater. Half a day after my initial call, we had hot water again.

I expect the State Proline heater McGill installed to be very good quality too. They have all the same parts as an AO Smith 12-year warranty system, but without the extra tech to break. (Stainless steel heating elements and a brass drain, for examples.) Very happy with my decision.

Al E.

$339 to remove a leaking water heater that they installed which barely made it to 6 years old. On top of that they took the pan that sits underneath it. Plumbers are an absolute ripp off these days!
Recieved follow up call and was told that $165 is their hourly rate, and I am being unreasonable. The unreasonable part is that it was only a 40 gallon tank with 2 hose connections and 3 wires. It shouldn't have took much more than 30 minutes vice the 2 hours.

Response to McGill:
It took them 2 hours and they didn't safely drain it as it was still filled with water. The tank dripped water all throughout the house. Does that sound safe or professional to you? Since it wasn't drained what exactly was being done for 2 hours? I should have done this myself but was working during the time and was quoted the 165 yes but thinking it would only be an hour, not 2. So yes I was comfortable at $165 to make it go away since I know that they need to make money to keep all their permits and licensing up to date.

Renate H.

Mark came out to replace a valve in a really awkward area under the corner kitchen cabinet area. I appreciate his hard work. I always call McGill when I have a plumbing issue. They are experienced and professional and don't over price in my opinion.