Mat Valley Milling - Palmer, Alaska

melody houser

call Mat Valley Milling back in September to have 6 cords of wood delivered. they stated that it would be delivered next month. I called them again in November the lady on the phone seemed to have an attitude, she finally indicated it would be delivered next week. after calling the several times in December, in which they never answered or returned my call. I contacted Bond Brothers logging they delivered two truck loads of 40ty foot logs a week after I contacted them.

they finally called today asking if I still wanted the wood delivered. I gave them my reply it wasn't a nice one, just saying.

if I were to wait for Mat Valley Milling we would freeze.

Colter Broadwell

Stay as far away from this company as possible. I ordered two cords of wood from them with the expectation that it would be seasoned and ready to burn. They never mentioned it not being seasoned. They delivered it and it is testing above 40% water. I called to voice my complaints about this and they told me I was informed of it being wet and that it is totally safe to burn wet wood. Neither of those two statements are true. Do not order wood from them unless you want it to take two months to show up and be cut the day you bought it.

Eva Wilson

Called about wood this summer and asked if it was seasoned and ready to burn. I called them because they are an established business and I am tired of buying wood from individuals who say it has been seasoned and is dry, only to get wet wood that is worthless for a year. Their wood isn't seasoned either, but I was told that they kiln-dry wood in the fall. I ordered 2 cords from their first batch that was delivered today. I wasn't told that the kiln-dried is $100 more so I was shocked at the $770 price tag. I had been told $285 for a cord of birch. If I had been told I would paid that price, but would have only ordered one cord. Now here is my real issue. Their customer service lady is clueless! When I said that she didn't tell me it was $100 extra. Her reply was that she tells everyone. That's all well and good, but she DID NOT tell me. Which is what I told her. Rather than say "I'm really sorry, I normally tell everyone that, I'm so sorry if I forgot with you," she proceeded to argue with me on the phone, basically implying that I'm a liar. Here's a tip ya'all - don't argue with your customers. They are your livelihood and word of mouth goes a long way. Customer service makes or breaks a person's experience and determines whether they will give you their money again. And when there is an issue, that is the real test of whether you value someone's business, that's when you either shine and win someone for life, or in your case - piss someone off so much they hang up on you so you don't hear the expletives that are soon to start spilling from their mouth. Which means you lost an opportunity to make a lifelong customer. And from your response to another review, it is obvious that arguing and excuses are your norm. People (you) do make mistakes. Just say sorry, smooth the waters, and keep a customer rather than make an enemy.

Abi Dove

They're great to deal with! I bought all the lumber for my pole barn from Carl and he was very helpful and prompt as usual. I like dealing with them, and they have great prices. I highly recommend using them for your lumber and firewood needs!

KATHY THOMPSON

Ordered a logging truckload of birch, August 9. Today is November 23. Between then and now, I called many times and was told they were running behind but it would be delivered soon. Today I called. They are not going to deliver the wood they promised me for 3 1/2 months. They offered to sell me 2 cords for 285 bucks each....35 more than the going price. Terrible communication, terrible experience.

Sheila Baldwin

Super pleased with the product we received. A mixture of spruce and birch is the perfect combo for winter woodstove heat.

Todd O'Banion

I have been a resident of Alaska since 1983 and this is the worst experience I have ever had dealing with a company in this state.
I burn wood for my home heat and while driving through Palmer saw this companies sign for selling fire wood.
My initial impression of the company was not great as the owner seemed a bit slow on the uptake (Carl).
I asked if the wood on the lot was seasoned and if the company delivered in Anchorage?
The owner responded they did and gave me a price for the three cords of wood.

I asked for a delivery date and they stated they would be prompt and deliver the wood to my house.

Now for the rest of the story. The company was three weeks late on delivery. The wood that was delivered to my home was so wet it can't be burned within this season and the owner is non-reponsive to my request to make it right.

His business partner Russ (his father) routinely answers the phone and like father like son is slow on the uptake as well. He stated to me on my first call that he was sure his son would "make it right" and would give me a call to discuss the wet wood delivered to my home.

Carl has not called. On the second call to the business The dad once again answered the phone and as soon as hearing my name hung the phone up.

DO NOT BUY FROM THIS COMPANY!

Sonofthe Villageidiot

I've had many things serviced here and never had any problems as long as someone that's part of their family is working on it. When their hired help fixes anything i know to have the son or son-in-law look it over before i leave. I've never had any trouble with this family and there service is great!