Malbi Decor - Sarasota, Florida

Stephen L.

18 months ago my husband and I purchased a beautiful glass blown pitcher as a wedding gift from Maria at Malbi Decor in Sarasota, Florida and had it shipped to California. I had not seen the recipient since the purchase, but recently I asked if the gift was received.. I was told the gift was not received, so I called the store and Maria immediately took my information and preceded to look into the situation. She solved the mystery after spending plenty of effort. Her willingness to help with a positive attitude and continued correspondence was appreciated. Maria provided excellent service. I would highly recommend taking time to shop at her beautiful shop.

Juliette G.

Title: Extremely Disappointing Customer Service

We recently purchased a beautiful water pitcher from this store. It had a lovely design featuring a fish at the bottom and a cat perched on top. We were assured it was sturdy and durable. After using it twice, on the third use, the fish snapped off when we poured ice-cold water into it.

We returned to the store, expecting a simple exchange. However, we were told the owner was in Italy and wouldn’t be back until the end of October. In the meantime, we’d have to wait for any resolution.

As professionals in the customer service industry, having once owned the number one restaurant in the world, we know what good customer service looks like. When I suggested taking a picture of the damaged product and sending it to the owner for a quicker response, I was told that was impossible, and we’d just have to wait.

This level of customer service is absolutely unacceptable. Asking customers to wait two months for a response is beyond unreasonable and offensive. I strongly recommend that this business reassess how they treat customers when problems arise. We certainly expected more from a store of this caliber.

Frank G.

We purchased a handblown glass water pitcher for over $360, hoping for both beauty AND functionality. I was hesitant at first, as glass can be fragile, but we were reassured by the seller that it would be durable for everyday use. Unfortunately, the pitcher didn’t even last through three uses before breaking. When we reached out for help, the owner denied all responsibility and essentially implied that we were at fault or being dishonest. “We can glue it back together and you can use it as a display item or we will donate it” was their response.

Adding insult to injury, after my wife left an honest review, the sales person had the audacity to send her a text saying, "I hope you feel better now." Not only is this an unacceptable response from any business, but it shows a complete lack of accountability and professionalism.

Beautiful product, unreliable quality, and by far the worst customer service we’ve ever experienced.

Jeanne

When you visit Sarasota you must go to Malbi Decor. And once you visit you will come back to the store again and again. Malbi Decor offers an extensive selection of Italian design dishes, glasses, vases, textiles, art, and jewelry and is perfect for gifts or finding very special purchases for your home. The owner sources all of the items from local artisans in Italy. She has a superb sense of design and color. Everyone that visits my home compliments the lamps and glassware I purchased at Malbi Decor. Malbi Decor offers beautiful and fun jewelry and women's accessories - there is so much choice - I shop often! I am so happy we have Malbi Decor downtown!

Juliet M.

My favorite store in Sarasota. Everything is sourced in Italy by the owner, who has an unerring eye for beautiful, unique design in items ranging from housewares and art work to women's jewelry and accessories.
A must-visit shopping destination!

Peter P.

A great find during our two-week stay in Siesta Key. We bought some beautiful jewellery but if we lived here we’d soon go broke buying all the wonderful glassware.

B B.

I love Malbi Decor! They have the best selection of Massimo Lunardon glass I have ever seen outside of Italy. Maria is always so friendly and helpful.

Michael F.

Great selection of top Italian designer glass and ceramics. Purchased a wonderful octopus decanter made by the Italian designer Massimo Lunardon.
Maria Alberta is bravissima!