M & S Home Appliance LLC - Yuma, Arizona

M & S Home Appliance LLC es una empresa especializada en el servicio de reparación de electrodomésticos y en la provisión de repuestos para los mismos. Ubicada en la dirección 2075 S Factor Ave, Yuma, AZ 85365, ofrece facilidades de acceso para personas en silla de ruedas, tanto en su entrada como en el estacionamiento.

La empresa cuenta con excelentes opciones de estacionamiento en el lugar y acepta diversos métodos de pago, como pagos con dispositivos móviles mediante NFC, tarjetas de crédito y débito. Además, ofrece servicios de reparación de calidad y una amplia gama de repuestos para diferentes tipos de electrodomésticos.

Según las reseñas en Google My Business, M & S Home Appliance LLC tiene una opinión media de 3.4/5 basada en 30 valoraciones. Es importante destacar que esta empresa cuenta con una reputación sólida en la comunidad y ha demostrado ser confiable en la prestación de sus servicios.

Opiniones de M & S Home Appliance LLC

actuallythedog

1/5

Waited three weeks for MS Home appliance. Only for them to say we cannot touch your dishwasher. The dishwasher needs to be pulled out before we can touch it. I wish they would of offered this piece of advice when I called them to schedule a warranty service repair. MS was assigned to me. I did not chose them. Very unprofessional. I was told I would have to reschedule. Now granted I was not home at the time of service. I did call the technician and asked if he could come back and look at it. He left 5 minutes prior to me getting to my house. The service technician told me I would have to call MS and reschedule. Understanding this I called to reschedule. Interesting enough I was told that I was rude to their technician. That was a surprise. Could not be further from the truth. I guess asking questions is rude. Further more they refuse to complete service or touch the dishwasher. Epic customer service failure. Based upon my experience I would not call or use this company ever. A waste of time to come to my house and say whelp I cannot touch it. No apologies, nothing.

Hippy

1/5

HORRIBLE CUSTOMER SERVICE!!!
We called M&S out last year to diagnose and repair our Subzero refrigerator. We were charged a hefty non refundable fee to book the appointment. They came out and the tech was pleasant. They diagnosed the problem and since the refrigerator was still under warranty, they advised us to contact sub zero to see if the parts would be covered. To our pleasant surprise sub zero covered the cost of all the parts and promptly sent them out. Once M&S received them, they returned and charged us another few hundred dollars to install the part.
Fast forward a year later….we called M &S again but this time for a freezer issue at which time I was informed that the owner refused to ever work with us again “because the last time they came out, sub-zero covered the cost of our parts”. I was flabbergasted and could not believe what I was hearing. We are new to the area of Yuma/Somerton and so far everyone out here has been extremely helpful and pleasant to work with until we ran across M & S. I would steer as far away from them as possible due to horrible customer service, delays of weeks to a month to get to you, pre deposits that are high and not credited toward work done by them as well as the shady work habits and attempts to rob people. It’s really sad that a company would not be elated for their customer to get their parts covered, especially after they were the ones who advised us to go that route and when we are still paying very inflated service charges. VERY DISAPPOINTING and I will be contacting Sub-zero and suggesting they be removed from their list of service providers. I hope this saves another customer from the headache, problems and delays we have endured.

Robert Feiock

1/5

Most DISPICABLE UNPROFESSIONAL Lying people ever dealt with in my lifetime. Been dealing with them for over 4 months to get a 1 year old washer repaired.. WORST UNPROFESSIONAL customer service i have ever seen in my life.. STAY as far away from them as you can get if you're looking for repair service.. WOULD NOT recommend them to anyone no matter how desperate you might be for service work !!!

Mike

1/5

VERY RUDE, UNPROFESSIONAL and CROOKS!!!
All I can say is if you are considering them, think again!
They are extremely rude, do not come in a timely manner and attempted to rip me off by trying to charge me for parts that were sent from the manufacturer free of charge because they were covered by my warranty.
Also they charge $185 fee that is due before they will even put you on their books and it’s non refundable and does not get credited towards any repairs and you pay this when they come out to diagnose as well as when they come back to install the parts.
Again, if you are considering using this company…..RUN!!!

Ed McCoy

1/5

Our refrigerator under warranty has issues with water flow and ice making. GE gave us this business to have it fixed under that warranty. They couldn't get to us for 2 weeks. When the tech showed up, he wanted a measuring cup to draw some water, which was barely above a trickle. He took out the ice bin, which wasn't full, put it on the counter, and when we asked, he said it never will be. He wanted some paper, so he could write down some stuff about the refer, which we gave him. He started writing down about PSI, ice cubes per hour and so we asked him if he could fix it. He stated that no, the fault was with GE. We asked him if he could check to see if was installed right, and he said that wasn't his job. We asked about maybe looking to see if the hose was crimped, and he said he was here for a service call and that wasn't included. We asked him a couple more questions, and the next thing you know he picked up his bag, and left. The ice bin still sitting on the counter. I went out to get his name, and he refused to give it to me. He slammed the van door shut, yelled at me that we were rude and drove off. I called the company, asked to speak to the boss, but she wasn't available. Said she would have her call me. 5 hours later & no call. I wouldn't call these guys again if my life depended on it. And certainly don't recommend them.

Alejandra Parra

1/5

very rude customer service. To clarify, the lady who schedules appointments is just doing her job. They only go to Somerton & San Luis Mondays and Wednesdays between 9-1. Some people cannot afford to loose hours from work. I was questioning their schedules and received a call back from the manager, was very rude he said this is your stove not mine, and you are the only one who complains, he said he was not going to deal with me and hung up. he could had went a different route with this situation.

Millie B

1/5

Awful would not fix 2 yr old frig said our fault for wiring. When new one came that repair person said he could repair. Too late already bought a new one. It cost us unnecessary expendr

Peter Edwards

5/5

Replaced a burned out control board on an old Sharp microwave. Work done very efficiently within half an hour. Cost very reasonable and half what I had been quoted in Phoenix (I think the estimate in Phoenix was way over the top). Thanks to M&S for taking care of this in a semi-emergency and friendly way