Lake City Auto & Sports Center - Lake City, Colorado

R.S. Dickerson

Really enjoyed the friendly staff as we checked out a couple Razors for rental. The two ladies were super helpful and about the business. They were very knowledgeable about our trail and offered suggestions on stopping points. The ATVs were super awesome! They were the newest model and offered music and Bluetooth. The return check in process was also quick and efficient. After we filled up with the proper fuel the units were looked over, washed and cleaned almost right away. EXCELLENT SERVICE!

Haley B

Terrible experience, after paying the extra $50 to pick up early, we waited over an hour in a long line before we could even get it. Definitely wasn’t even worth the extra money. Then when returning we tried to explain to them that the gas tank was not full when we got it, but they were adamant that it was and filled it up (with our card) until gas was literally about to spill out. Again, I tried explaining to them that it absolutely was not full when we got it, and really just wanted them to acknowledge that. We spent more money filling it up BEFORE we went riding for the day than we did after riding for over 8 hours that day. But they still insisted that it was full. If it had been, we wouldn’t have had to stop at the gas station before going to the mountains. We basically paid twice the amount of gas that we should have. Ended up having 2 employees and the owner all come out and talking over us saying that we were wrong and shoving a $10 bill in our face. It wasn’t even about the money at that point, just wanted them to acknowledge it and hopefully not let it happen to the next person spending a ton of money on a rental.

Absolutely do not recommend. We used High altitude for the next 2 days and LOVED them. Such wonderful people.

Brian Hines

This is the worst Polaris Dealership in the United States especially Lake City Colorado a town full of people on vacation with side by sides and all atvs. You go in and ask for the simplest common parts that goes out on these machines and they tell you that’s not a common part we can have next week at a double the price rate. Simple parts like a belt or wheel bearing common parts, they don’t even have o- rings to fix a small oil leak. I went to the general store and bought o-rings for an oil leak. I don’t recommend this shop for anything parts, rental's or even sales. We asked about the price of a new expedition just to see what they was going for and was once again rudely told I don’t know I’ll have the salesman call you. The salesman did call back and said 48000 so we looked it up on line and the one we asked about on line was 37000. There is a great example of what you deal with there. I have owned Polaris my entire life and never seen a dealership run so poorly. If you go here you have been warned they have way more bad reviews than good.

mtncolor

Great experience! Walk in rental. Rented a jeep for Nellie Creek Rd to Uncompahgre Trailhead. Jeep worked great on the rough road. Next day rented one for Alpine Loop. Worked great. Rented 3 more times that week always good. Owners & staff were knowledgeable and helpful about local 4wd roads. Paperwork check in check out all easy. Had us ck over vehicle & gas guage with them - all good. Even when busy they were friendly and professional. I'll rent here again next time in Lake City.

Katelyn Mson

Overall 10/10 experience and we will definitely be back to Lake City to snowmobile again!

We came to Lake City for Christmas and had booked a Snowmobile Tour with Lake City Auto & Sports Center. Jeff the owner of the outfit and our guide for the tour warned us when we booked that they did not have much snow and that wether we would be able to go or not was entirely up to mother nature. We have learned to expect this as the end of December is hit or miss for having snow.

Jeff called us the day before our trip to let us know that he had just been out to check the snow and we would be able to go! In fact, we were the first tour of the season.

Only about 30 miles of trails were safe to ride out of the ~150 miles available when this area has all of its snow. Even so, we had a wonderful time, and were just the right amount of worn out after the ride! The views were some of the prettiest we've seen, and Jeff was perfectly happy to chat with us about everything from trail maintenance to local current events.

We will definitely be returning, hopefully when mother nature has decided to dump more snow. With the huge amount of trails you could come here repeatedly and do something different every time.

D Hippeli

Overall bad experience and horrible customer service.

I reserved a side by side from Lake City Auto & Sports Center two months in advance. When I showed up with my two kids at 8am to pick up our rental we were told to wait outside for 15 minutes as the one person working that day (Saturday) opened the store. Once we were let inside, it took over an hour to get our rental.

Approximately 10 miles into our journey the gas gauge on our rental indicated that we had gone through half of a tank. 20 miles into our trip around the Alpine Loop the gauge showed we had 1/4 of gas left, so we turned around and headed back to the shop. As we approached the shop the low fuel light started to flash. Our planned full day trip (8am-5pm) turned into a stressful half day trip (9:15am-1pm).

We explained the situation to the 2 people working at the shop (mechanic and front desk worker) and were told to come back at 5:45pm to talk to the owners, who were "out in the mountains". This was not convenient for us, so I asked if we could come back the next day.

Next Day - I spoke with the owner in the shop and expressed my concerns and complaints. I was told that morning delays are normal and that if I wanted to apply for a job there I could. I was told that the gas gauge was not accurate and I could email the manufacturer if I had a complaint. Finally, I was aggressively told that under no circumstances should I expect additional discounts or a refund.

Overall we had a horrible $500 experience with Lake City Auto & Sports Center.
Luckily, in the past few years a few other companies have popped up in Lake City that also rent side by side UTVs. We will not be doing business here again.

Robert Meredith

Great place to rent a SxS for the Alpine Loop. Easy to deal with, honest, quality machines.

Chase Thompson

Rented an RZR 1000 from lake city for two days. Had a great time and the machine ran great.

Was a little hesitant because of the other reviews, so I made it a point to share my experience.