Killingworth True Value Hardware - Killingworth, Connecticut

Wendy Lewis

Ethan was very helpful and knowledgeable about the battery powered trimmer I wanted to purchase. Pleasant experience which is nice when spending hundreds of dollars! Not all stores are like that ?

Cat Z

Two grown men employees of true value were having an insulting political conversation in the main aisle of the store when I went in on Sunday afternoon. I walked past looking for something, and I was having trouble finding it so I wanted to ask these men for their assistance. But instead of doing their job and assisting me as their job of customer service requires them to do, they finish their conversation with their friend before addressing me. But before I asked my question, I advised him that they shouldn’t be having that kind of conversation out loud in the middle of the store. The two employees and their friend responded to me by calling me names insulting me. After decades of giving these people my business, they will never see my face in there again and not another penny of my money.
Update: I see from their response that they are making it sound like when they talked to my husband they got a different story. They did not it was clearly explained to them that the employees were fully engaged in the conversation and in the ridicule and the insults Of course the employees won’t admit it. Since this review, I have heard back from other people who’ve had the same experience with this place of business.

Jeff Cohen

Really good hardware store. Really good service. It’s like stepping back in time to when retailers cared about their customers.

Bob Vissers

Jack made me 2 sets of keys for my office that worked perfectly on the first try. He took the time to buff the keys out for me and make a perfect match, I appreciate his efforts, on the back of he tee shirt there was a thumbs up symbol w/ the words "job well done" - nothing could be more true! thank you!

Karl hooked me up in the hardware section by cutting a door sweep for me, it fit perfectly and it was a clean cut that I could not do myself w/ a hacksaw, thank you!!

2022 Thanks for getting my John Deere Zero radius running perfectly and for absolutely fixing to perfection the cut deck which I destroyed- shoot is perfect bagging perfectly height adjustment working perfectly- THANK YOU

2021 This is the second year in a row that I received great, not good, but great service from KTV, Tom and his team fixed up my John Deere Zero Radius to where it runs better than new. Don't laugh, when I bought the tractor from a JD dealer in Old Saybrook not to be mentioned, it was not tuned up correctly, the cut deck was off and even though the tractor ran great it didn't handle well, the turning was too fast and it dug up my lawn (part user fault I would agree) but when I got it back this time someone tool the time to drive it and set the steering handles so they are aligned and she turns smooth as silk and not lawn chopping. So I am very happy and grateful that they did this work over vacation so when I got back on Saturday night I could cut Sunday. Great job! Thank you, Bob Vissers.......August 2019

Paul Padelli

I try to spend money at local places instead of big box shore. But the prices at this place are absolutely ridiculous. I will never go here again. A $18 dollar cheap pump sprayer $35. 30 sec wash $35 everywhere else $19.99. Come on man. I don't mind a few bucks but this is straight up insane. I'll guess I'll take the ride to the Big box or let it get delivered to my door.

Conor Scott

Always top notch. The owner, Tom Cost, runs one of the best hardware stores you can find anywhere. Their outdoor power equipment section is second to none. Their staff are very attentive, knowledgeable and polite. Store is always well stocked. You will find none better.

Peter Cohee

There are two True Value stores at almost equal distances from my house: Killingworth and Country Paint and Hardware in North Branford. Both stores are well-stocked, and I can almost always get what I need at either one. Floor staff at both are friendly, helpful, and knowledgable. The difference is at the checkout stand. At Country, the cashiers will greet you with "Hi, how are you today? Did you find everything you needed?" They will then ring up your purchases and, at the last, politely ask for your phone number for the rewards program. But at Killingworth, without making eye contact or any greeting, the two usual cashiers bark "Phone number?" and engage you no further. Once you're done, you pick up your things and say to them, "Thanks, have a good day." They don't respond because they are barking at the next customer, "Phone number?" Leaves a bad impression. It takes so little to make a good one.

julian bills

TRUE VALUE does not even come close to the EXCELLENCE of this hardware store. Tom, the owner, took over several years ago from his parents (they bought the store 40 years ago). From Tom's leadership and spirit springs some of the most friendly, knowledgeable, and helpful staff imaginable. Until 2022 when I moved to Connecticut, I was in the hotel business in California for fifty years and owning 14 motels and Inns during those five decades I have used the services of a huge number of hardware stores...not one even comes close to Killingworth True Value. Try them once (whether you are close or quite far) and the quality of the inventory, services, staff and their knowledge will make it your to go hardware store in central Connecticut. With appreciation, Julian Bills Higganum CT.