International Granite and Stone - Odessa (Mobile Showroom) - Odessa, Florida

Christine T.

I'm just at the beginning of my countertop project,, so this review is about my design consultant, Joe McCarthy. I will post another review once the project has been completed. If the rest of my experience with IGS is like my experience with Joe, I know I'm going to be ecstatic about my new countertops. Joe arrived precisely on time, then spent almost two and a half hours walking me through the decisions I had to make for my project. Because I'm redoing the countertops in my kitchen and both bathrooms, this project is extensive, so I want to feel comfortable that I chose the right company to do the job. Joe gave me that confidence. He was beyond thorough, did not engage in high pressure tactics to choose a product I wasn't interested in, and gave me some great ideas about the design. I'm just hoping the rest of the IGS team is as competent and personable as Joe.

UPDATE: It's now been about one month since I met with my design consultant, Joe McCarthy. My entire job has now been completed. I don't know where to start to communicate my utmost satisfaction with every aspect of of the IGS process. The finished product is beyond anything I had imagined. After I met with Joe, I was assigned a Project Manager...Lara Haymore. Lara was my contact throughout the entire project. She coordinated the template process, installation, and follow-up. Lara was amazing! She kept my project moving along, and contacted me by phone or email if any questions arose. She was efficient, knowledgeable, professional, and upbeat! All other personnel with whom I dealt were as fabulous as Joe and Lara. I'm just sorry I didn't take down their names so I could recognize them personally. The installation process was amazing...the installation team was here until 9:00pm at night to ensure that the entire job was completed. They were so focused on their work, yet seemed to really enjoy what they were doing. When finished, the installers cleaned up the area so there was absolutely no trace of the construction work that had been done in my kitchen and both bathrooms. The next day, the plumbers and finishers came in. Same experience: wonderful job, efficient work, clean as a whistle, and helpful, courteous personnel. It is clear to me that IGS reinforces a strong culture of customer satisfaction. I would be happy to recommend IGS without reservation to anyone who is looking for a top-notch company to replace countertops in any area of the house. Great job!!

Dawn D.

Dealing with IGS was a smooth and easy process. They have a HUGE selection. They showed up on time for the measurements and install. Even the seam in the island is seamless. I love my quartz countertops in the kitchen and bathrooms. They just did an outstanding job! I highly recommend them.

L E.

From start to finish it was an amazing experience. Marcus, Melody, Jessica, were awesome. Trent did an amazing layout. And the installer were great very professional. I highly recommend IGS I'm looking forward to working with them again.
Laura

Eva G.

My husband and I had toured the Odessa supply of countertops and chose a Cambria quartz. Justin came to the house and provided us with all the assurances we needed to have IGS install the quartz in both bathrooms, kitchen and dining area. The gentleman who came to laser measure the countertops was very thorough and discussed final renovations with us ( I am sorry that I forgot his name.) William and Christian did a fantastic job installing all the countertops. They were both very knowledgeable and professional. They swept the floors and cleaned the counters after the installation was completed. I recommend IGS services for all countertop needs.

Amelia M.

The team at IGS was wonderful and took excellent care of us and our kitchen counter project. From helping us select the perfect quartz and backsplash, completing the construction on the newly lowered high counter, to installing all of the new parts, we couldn't be more pleased with how smoothly the process flowed and the gorgeous outcome. Seriously, talk to Nate about honed quartz and you will be thrilled to pieces with how beautiful your new kitchen will look!

James R.

Best place in all of Tampa Bay. Great pricing for the quality of stone and man made countertops. The quality of the installation is what separates this company from all others. They are the dealer that is vertically integrated from purchase to installation. Look no further. These guys (and gals) are the best. I have used them multiple times and referred many family and friends to them.

Karen H.

ICS was wonderful to work with. They did everything they said when they said they were going to do it. And they did an awesome job. From the sales, to Lara Hayworth our project manager to templet and install. All of the employees were professional and friendly. I will highly recommend them in the future.

Dan B.

I'm not one to write reviews but this I thought was worth sharing after reading some of the others. Yes we had a great sales process, in fact we made our selection within 15 minutes and paid in full for countertops. Never had I had to pay in full before completion of a project but we did feel comfortable about it. Measurements went fine but when the installers showed up they realized they didn't have the backsplash....(which was no big deal mistakes happen.) How this company handled the after the sale process was horrendous, couldn't get the sales guy to call back was routed to an "account manager" The quote to fix the error came in $900 higher than the original and I was told to look elsewhere. They literally left the job looking like the pictures attached. After finding a great local backsplash installer and $2,500 later it now looks excellent. It has been over a month since IGS left and we can't get a call back for a simple refund on product we paid for that was never installed.

The reason we chose IGS is because they are large, they do not subcontract out (not sure how true that is) and we felt they would be accountable. A simple phone call back would have went a long way. I'm in sales myself and I see most of these reviews are about the sales process, the sale is the easy part the follow through is what truly matters.

Do yourself a favor and sort the ratings from "lowest to highest". I wish I did as the recent ones seem to be a strong effort to clean up their rating