Interiors & Textiles - Palo Alto, California

Steve Brauer

Interiors and Textiles helped us with our home remodel and we could not be happier! We were referred to them, when we overheard someone that we trust, telling another friend (at a party) about how great they were. Their prices are fair and Fred's knowledge is unmatched. All around great experience and totally recommend them. BIG thumbs up!!

Bryan Clevenger

I bought hardwood flooring for my entire house from Fred at Interiors & Textiles. After searching around and doing a lot of shopping and price comparison, T&I wasn't the cheapest (though they were close!) but the customer service was absolutely top-notch, and that was well worth the few extra dollars compared to a chain discount store. Friendly, knowledgeable, and willing to discuss and explain differences without and upselling other than to explain differences when asked. Fred was always happy to answer my questions and make sure things were going as I wanted.

If you want to get a quality product from a place that cares about not just selling you something, but about getting you the end result you want, Interiors & Textiles is the place to go. I know it's where I'll go back to!

Rahul Biswas

Worked with Fred and John to get engineered hardwood installed in my garage. Price was reasonable and quite a bit lower than other flooring stores. Floor is excellent and the edging was very nicely done. If you're doing a garage remodel, these are the guys to talk to.

Annie Yang

If i can give 5 minus star, i would. We hired this vendor on 7/4/20 to install Kahr HW floor at our house for $35,535 and paid $26,650 deposit. I repeated told the vendor we want the job to finish by 8/13/20 school starts and the vendor said no problem. The job started on 7/30/20 and come to an abrupt stop on 8/10/20 due to the vendor short order of all required materials *8 boxes of HW, 2 stair nose, 21 feet reducer, and 5 piece of T moldings). Keep in mind he came and did the measurement before the contract and guaranteed that he will order enough material, and also put in writing that the HW is in stock at the distributor and he can order and get it within 1 day. He try to blame on the 16 planks of HW that has defects from the original order, but that is not the case as there was not enough wood to finish 2 landings and 4 flights of stairs. The saga continues when he reorder the material, he said it will take 4 weeks before the new material to show up due to Covid. The install restarted on 9/11/20 only to stop AGAIN on the same day when the installer and us both notice the stairnoses color and texture do not match the HW floor that is specified in the contract. From this point on, the vendor agreed in writing there is a problem with the quality, but does nothing but blaming distributor and the 3rd party vendor they use to make the stairnose. and with no ETA on when this will be resolved and when to finish the job. His standard and only answer is that "i follow up daily, and haven't heard anything so nothing i can do". Since there is no concrete plan/ETA to have the replacement material ready to finish the job, i proposed whether he can use HW Plank on the stairs and paint to match the HW floor color. He said he cannot do that as that is not in the contract. And propose we pay for the incomplete job and we can ask and pay someone else to finish the job. Why should customer pay for a incomplete job and pay in addition to finish the job He then said the contract did not say when he need to finish the job so he is not violating the contract. It has been over 3 months since the contract signed and we are left with a house missing 2 landings and 4 flight of stairs without cover and there is absolutely no commitment from him on when the job will finish. Anyhow, you get the drift. If you want someone only cares about taking your money, and pass on all the issues, and leaving the customer hanging with incomplete jobs, then go with them. One more thing, if you read this and still want to go with them, please make sure: 1) in the contract to stipulate must completion by date; 2) do not pay majority in deposit, pay <=50% in initial payment as you will have problems; 3) be ready to deal with all these issue and get yourself a lawyer and go to court as last resort.

Dan Scheffler

My wife and I are very happy. Tom the Installer was terrific. Arrived early (he asked if it was ok first) and was done in under an hour. Cleaned everything up and took it all with him. The shades look amazing!!!! We could not be happier!! I’m obsessed with them! The living room shades are stunning!! I was a bit worried about just doing the cellulars in the bedroom but they are like none I’ve ever seen, really really beautiful! Everything we chose worked out

easong

Fred helped us choose the high quality carpet upgrade we were looking for during our home interior remodel. We were able to bring samples home to check the color in natural light and find a wool that our cats were not interested in scratching. Fred came to our house and measured himself, then stored the carpet until we were ready for installation. His carpet installers were truly professional and attentive to details, such as borders with wood and tile flooring. Highly recommend.

John Sack

We've worked with Interiors & Textiles for years on window coverings that are matched to our needs (light filtering, light blocking, energy savings, etc.) and have found them expert in getting it done and done right. Recently we added four new motorized shades to the 20+ that I&T installed (a skylight shade install was particularly challenging). These worked out so well, we have started converting manual shades around the house to motorized, and I&T not only got the right materials, but also worked out the magic to get the "automations" and the remote controls set up just right. We're looking at whole-house recarpeting, and we'll surely work with Interiors & Textiles, because of the quality of the advice, the installation, and the followup service/consulting.

Piotr Bablok

I have worked with Fred from Interiors & Textiles a year ago on multi room installation of hunter Douglas shades - 15 in total.

It started innocent enough, with me visiting few stores selling blinds in the area. Out of those Interiors & Textiles was a 3rd one. I'm picky, maybe a bit too much 🙂 I like to check out the stuff I will be able to buy, compare, think things through - especially for something that expensive. I remember being pleasantly surprised by the service that Fred offered - he would answer my question, but wouldn't be pushy at all, which I liked.
After some time (I think I visited twice before that happened), Fred come over on his day off (!) to do a walk through my house, do measurements - and show me catalog of blinds in person, that allowed me to compare colors to my walls etc.
I still wasn't sure what I wanted and Fred agreed to leave catalog with me till the next day (I'm told this is not standard practice, so I'm very thankful 🙂 ).
Eventually I signed purchase order. Blinds came, installation happened. Unfortunately I made a mistake - what I thought was bottom-up blinds is really top-down, so 6 of them ended up being different then what I expected 🙁
While I had to pay extra to get this fixed (it was my error after all), it was just a fraction of the cost of blinds and the whole process was painless.

After few weeks of enjoying new blinds (I have them linked to Alex'a, so I can open them up when I wake up just by talking and close them when going to bed, pretty awesome), I have noticed one of them having tape where it shouldn't have been. After closer inspection it turned out 3 of my blinds had tape like that and one of them ended up being slightly damaged (tape stuck to the blind, pulling some material off with it).
To my surprise all 3 of them were replaced at no cost to me - while only one was damaged and only slightly!

Hope this review helps others. Long story short I was very happy with the service I have received.