HomeWerks - San Antonio, Texas

Jean B.

I am incredibly disappointed. In October, I ordered over $18K of high-end appliances and was promised a close-to-Christmas delivery. I noticed I was getting billed for payments in January, but the appliances had not been delivered. I emailed and called, but there was no response. Finally, I called the manufacturer and discovered that the order had never been placed in October. So now, we will be cutting things very close to our daughter’s wedding in May. I have filed disputes with both my visa company and the interest-free financing offer I had selected, and there is still no communication from HomeWerks! How do they survive conducting business like this? Ordering directly from sympathetic manufacturer now.

J C.

Will not do business again. People inside are rude, no one knows what is going on. The woman inside is a very abrasive and snooty woman. They tell you one thing then another happens. You call and one min your rep is on the phone then you call back an hour later that same rep isn't in today. Nothing but lies and deceit.

Juanita S.

We bought a blue Star stove & dishwasher there 7 years ago. The dishwasher was having issues they fixed recently our temperature regulator went out & convection on the stove the prices to replace both are VERY expensive over $550 dollars for that price we could have bought a new stove

Cody S.

Homewerks has had my coffee machine in for service for over a month. Multiple calls in are not returned, incorrect diagnosis involving a $300+ part being ordered and still charged, very poor communication. Do yourself a favor and stay far away.

Paul S.

Homework’s sells high end kitchen appliances - the problem is their service department doesn’t service. Got charged for a $135 tech visit to diagnose the troubles with a Liebherr refrigerator I purchased from Homewerks - which of course started to malfunction just after the warrantee expired - I waited a week for Homewerks to provide an estimate and schedule repairs. No information from the service department, my phone calls were never returned, the service rep was either not in that day, not at her desk or already left for home every-time I called. I ended up going to a different appliance service outfit for the repair. I’m very disappointed with Homewerks and would not purchase from them in the future.

Lauren M.

First the positive, they have great products and knowledge of the productions. Interactive showroom and many design idea pictures. However, they are not good at returning phone calls or responding to emails. They are rude when you finally get them on the phone. For the price I paid for a stove/ range I expected the customer service to be top notch. Would not recommend purchasing from them but a great place to get ideas.

Troy J.

Be very careful when doing business with Homewerks. We were doing a major home remodel and purchased 2 Liebherr wine refrigerators back in May for over $10,000. When it came time this fall to install them, first time we were scheduled for delivery, only one person showed up and said that he would not be able to install them by himself. It was also discovered that they did not give our contractor the correct building specifications so the cabinets had to be modified. When they came back the following week to install the refrigerators, it was obvious that they did not know what they were doing. When the door was switched on one cooler, it was done incorrectly, so the door touch did not work. On the other cooler, there was a crack in the plastic. We emailed Denise that evening explaining that the installation was not done correctly and what the issues were. Since then, Denise has not returned any of our emails or any of our phone calls. Fortunately for us, Liebherr has stood behind their products and are having the refrigerators installed correctly. In fact, Denise would not even return the calls of the Liebherr rep. I would not recommend doing business with Homwerks.

Geo-T22 P.

Great place to check out for your kitchen appliance needs. The people are super helpful and the owner very knowledgeable.

While they did not carry the brand of cooktop I was looking for, they were very helpful as to what to watch out for when ordering via the internet.

They are tucked in next to EZ at the corner of hwy 281 & Bitters.