Hardware Factory Store - Covina, California

Hardware Factory Store es una empresa especializada en suministros industriales y proveedora de hielo seco, además de ser un industrial chemicals wholesaler y tienda de herramientas. Ubicada en el corazón de Covina, California, con la dirección 684 Arrow Grand Cir, Covina, CA 91722, es fácilmente accesible para cualquier persona que necesite sus servicios.

Al llegar al lugar, notarás que el establecimiento cuenta con una entrada accesible para personas en silla de ruedas, estacionamiento y sanitarios especialmente diseñados para facilitar el acceso a todos los clientes. Además, ofrecen asistencia en otros idiomas, lo que la convierte en una opción ideal para la comunidad latina e incluso asiática de la zona.

En Hardware Factory Store, encontrarás una amplia variedad de productos y servicios que atienden a diferentes necesidades. Desde herramientas y suministros industriales hasta la provisión de hielo seco, esta empresa se ha consolidado como un proveedor de confianza en la industria. También son conocidos como un industrial chemicals wholesaler, lo que significa que ofrecen productos químicos a granel a precios competitivos.

Esta empresa ha recibido excelentes comentarios y opiniones de parte de sus clientes. Según Google My Business, Hardware Factory Store tiene un total de 29 valoraciones y una opinión media de 4.6/5. Esto demuestra la calidad y compromiso que la empresa tiene con sus clientes y la comunidad en general.

Si estás buscando una tienda de suministros industriales confiable, Hardware Factory Store es una excelente opción. Además de su amplia gama de productos y servicios, su ubicación conveniente y facilidades para personas en silla de ruedas, la empresa se enorgullece de ser propiedad asiática y de ser identificada como un negocio latino.

Opiniones de Hardware Factory Store

James Mejdrich

1/5

I called hardware factory supply in California on August 15th to ask about getting their 17 inch guietine cutter warrantied. The platen or the piece that you crank down to hold the paper tight has bent as it will not hold paper tight or flat. I was first greeted by a women named Vicky who once I explained my issue to she asked me if she could have a different sales person call me back. Strange, possibly deflection but I agreed as possibly she may not have known the answer. So I called back to a different extension and she answered again. I asked ok so who could I speak with then. She exclaimed “geez you didn’t even give me a minute,” and put me on hold. Horrible customer service example one. She came back on and gave me an email to a women named Shirley and asked me to send her my order number date purchased and the item number. I went a few steps above and provided a picture of the issue as well as my invoice. No response from this Shirley person instead someone named Zora Hong from China intercepted the email and began the whole things all over. First asking for everything I already provided. In my first email I explained that I had already tried trouble shooting to see if it was something to be fixed. The next email from Zora 24 hours later was asking me to try trouble shooting from the guides provided online. I already had. The next email which was the next day asked if I really needed to be using it where it was loose and if I could cut further down. what No I want to use the product how it was intended. Now after pictures and asking if they will uphold there warranty a full 24 hours later they are wanting a video to send to their factory to confirm. The reason this is going on like this is because they have a 1 year warranty which I purchased on September 7 2023 it is August 19th 2024, so as you can see they are purposely dragging this on by responding to one email every 24 hours to try and go past the warranty date. My advice do not buy anything from this company as they are a complete joke. I have purchased multiple of these from them over the last 10 years but this one just did not last and all I wanted to do was get it warrantied like I should be able to. Horrible value horrible customer service and absolutely zero accountability for their customers who keep them in business.
Edit: they tried having my review removed instead of responding to try and make things better. After all communications their best option was for me to fix the problem as it had to have been user error and not their product failing.

Julie Luther

5/5

Everybody there was super helpful very knowledgeable and extremely friendly they help you fulfill your orders and get them ready it was a great experience

Abe O

5/5

I called and ordered a small vise from Nelson. He was incredible. He took the time to help me figure my order and had it on will call for me for the following Monday. The shop is wholesale shop and looks as one. Not very neat but does not matter to me. I could see that Nelson was very busy that afternoon and passed closing time. He stayed and got my order plus a last minute item. Very happy with product (Chinese mid quality, good price) and great customer service.

Arthur Bergman

5/5

These guys are fantastic. There was a minor technical problem with a product I purchased. They did not have a fix. Instead of telling me to either use it the way it is, or that I needed to ship it back to get a refund, they just refunded the full purchase price and told me to keep the item.
How many other companies would do that for an item that costs $50 plus shipping? They obviously are great to deal with and I recommend them completely.

Soul Jelly

5/5

Nelson is the man, patient, informative, friendly attitude. He always hooks it up with the discounts and appreciated my return business, the rest of the staff is helpful as well. Thanks guys keep up the good work. My only issue is they don't answer the phone during business hours sometimes.

H Olson

5/5

My go to place for equipment and supplies. Nina and Nelson are so sweet. Very kind and patient. They take their time with every customer and make sure you leave with the right equipment and knowledge needed.

Cee Cee

1/5

not good been a week and they have not shipped my order out production is stopped while I am waiting on these people. a tracking number was assigned then nothing for a full week. not happy recommend you shop somewhere else unless you love dealing with problems and incompetence go elsewhere to get your goodies dunno who these people are but it was a mistake shopping with them and I wish I never had and never will again

Nas Shah

5/5

Scott is amazing, he stayed late just so I can pick up some parts and they have typically everything you need in stock! Great place for your equipment and parts needs!