Goody's True Value Hardware - East Haven, Connecticut

Ralph Jean-Pierre

Being new to the local hardware store life, I am consistently blown away by the customer service, price points, and knowledge of the team. I even left an item there by accident during closing time and they sure were ready for me when I came back 2 days later to look for it. The Home Depot across the street even recommends coming to Goody’s for certain services. If that doesn’t tell you how good this spot is, idk what to tell you.
Will be my first go to spot even if I leave the general area.

A

STAY AWAY Horrible customer service

Had an incredibly disappointing experience at Goodys Hardware Store. As a female customer, I felt that the owner and his register help were inattentive and dismissive.

The man at the register, who seemed to have difficulty seeing properly, lost my original key while copying it. After traveling from two towns over, I called him from a long distance away, only to be told rudely that he had given me the keys. When it sat, he lost it behind the register !! After searching, I found my keys sitting right at his register. This level of unprofessionalism is unacceptable. He was rude and spoke down to me in front of my grandson.
please READ
Moreover, the owner’s attitude was no better. He was dismissive and seemed unconcerned about my predicament. It felt as though they might have a bias against female customers, given the lack of respect and attention I received.
I will never return to Goodys Hardware Store. East haven !! It’s no surprise the business appears to be falling apart given the poor customer service and unkept conditions very dirty I strongly advise others to avoid this place Train your staff properly or give up - close the door Rob hang it up

Chrystella Dunn

Extremely friendly and knowledgeable staff. I needed 2 new lightbulbs for my dimmable chandelier. I had a hard time finding the correct ones on my own but an employee came to my rescue. I was informed that they don’t make the kind I had anymore so I was shown what my options were and was able to purchase the correct bulbs and avoid having to make any type of return. I will always go to Goody’s over any of those big box stores like Home Depot or Lowe’s. I ALWAYS try to support the small businesses. They also offer much better customer service than the big box stores. Just go to Goody’s they will take great care of you.

thomas Sullivan

I have been going to this store for 15 years. I use it many times a month. While this experience shouldn't define the store , I have to write this review as nothing was resolved. The store as everyone knows is a good neighborhood store. Home Depot around the corner and why go there when these guys are always friendly.

I had a nice person helping me and he asked a question over the 2 way radio. I could tell the person was around the corner . I was trying to make it easy and happen to see her replying back to sales rep that was trying to help me. I approached her and said "maybe I can explain what i was looking for" She held up her hand in my face and said" He is helping you" I replied saying I wanted to show you the item, she replied again " He is helping you"

Customer service I have been doing for 35 years now. While this review wont slow down business or closed the store, its a reminder that people have choices when shopping . The lady was so rude I didn't even have a response. I explained it to another person that just said sorry and smiled.

I looked at my records yesterday to see how much I have spent over the past 15 years. I could only see the past 8 years. It was over 91k .

For a local store that that sits in the shadow of Home depot, someday the store will close its doors because of people like this.

While the review will sit in the google cloud and based on the other reviews this is a 1 off, but the way she acted towards me is so unacceptable it needed to be written. Whoever you are in the green shirt, thank you for making me go somewhere else for no reason except because you are RUDE. Being nice costs nothing , being RUDE just cost you 91K.

Kari Tagliatela

I was at Goodys today and I was appalled by the actions of the manager whose name I believe is Robert. I needed an extra key made and didn’t realize I wouldn’t be able to charge it bc they require a minimum amount. The man standing next to me went to offer me a dollar and the manager gave the guy a hand signal to put his money back as if to say don’t help this lady. I ended up charging it but I was horrified by the managers actions and I will never shop there again. My parents have also gone to them for many years . The manager should be ashamed of himself! That was disgusting on your part and your a poor example of a manager! I was also embarrassed and I’m sure the gentlemen who tried to help me was too. Learn how to respect your customers because you lost a good one!

Logan Torres

Went in for an AC unit and it was a fantastic deal. Great customer service and great products. Will be back for more!

Laura Russo

Love the store they have everything and then some. It looks like a smaller neighborhood store from the outside, but they are truly a full-service hardware store. Mostly very helpful. Sometimes the men in the store can be a little gruff, but otherwise friendly enough. They get the job done.

J B

I needed several screens replaced & several random hardware items....
Found everything I needed & love the personal (family owned) feeling.
They really have GREAT customer service.
And, We LOVE our new screens.