Furniture Innovation - Daly City, California

Laura Swaminathan

Very poor customer service.

I have been in this shop twice now, once a few years ago and again today. Both times the salesperson was ridiculously unhelpful.

It took a long time to get anyone’s attention. Then they very brusquely told us there is no way to see the piece we want to see (listed on the website as available immediately). I tried to negotiate and offer $500 shipping / restocking fee just to have them move the sofa set where I can see it, and was refused. They also have ZERO REFUND, no exceptions!

So- basically their policy is customer has to fork over thousands of dollars without seeing the product, and if there is any problem you are just SOL.

I said i might even be Ok to order if I could at least see a similar style on the floor, and she said “no, sorry.” She wasn’t even trying to help me- just being rude and making me want to leave the store immediately.

Honestly, they might as well be an online store because there is no point in spending rent on a storefront or salary for staff here.

Toki Burke

I visited twice and found the two salespeople here were very helpful and took their time to help us find something that met our needs but were not pushy into getting us to buy something.

We have a fairly small living room that's limited by a very small interior door (29" wide). This has made finding anything a complete pain. We already returned a Crate & Barrel couch that upon delivery couldn't fit through this smaller interior door. We were very picky because of this but they assured us if they didn't have it in stock they could get a custom order.

Lucky for us, they had a very similar couch on the show floor to the CB Barrett II we originally wanted that had even more in-seat storage and that could also pull out sleeper with better overall dimensions for our living room.

Best of all, they arranged for same day delivery at the same cost the big brand gave us for a 2+ week wait. We haven't had a couch for over a month so this was a great overall shopping experience! Definitely worth checking out!

BlackGurlMagic Goddess

Semi is amazing!!! If you are looking for high-end good quality and no lies, this is the place to go for furniture. I highly recommend this furniture store. I stayed here for over an hour plus making my decision and getting full descriptions and even was able to see the inside of how certain pieces of furniture were made from the displays and samples they have on the floor. I had a horrible experience with Ashley Furniture Colma, CA. This is a high-end luxury furniture store, and they have been in business in San Francisco for over 20 years, so that speaks volumes to their service and their products. I wanted something that was reliable, something that had a good name, and I found it for $2999 plus $160 delivery fee. And it's American made,
. . all wood ? , firm, custom-made sectional Chaise. I can't wait for it to be delivered this week. I know I'm going to be a very happy camper. The display one was amazing, and I fell in love with it instantly. If you are looking for good quality and an honest furniture company this is the place!!! You get what you pay for, and I did not have a problem with coming out of the pocket and paying an extra $600 or $700 because it is worth it!

Daryl Cheung

My fiance and I were looking for a couch. We went to many different retail stores but all those couches were either too big for our place, or not the right style we wanted. We finally stumbled upon Furniture Innovation at the end of our day. Semi was extremely helpful. She walked us through all the different styles and colors and she was extremely patient with us. We probably spend at least 30 min asking her questions and she just kept on answering all of them. Very very knowledgeable in this business. The best part was that we were able to customize our couch!

We received our new couch over the weekend (it was supposed to be 4 to 6 weeks but I think it was ready by the 3rd week) and we were very pleased. Highly recommend for anyone who needs new furniture.

John LeBlanc

Great experience. We have been searching for a sectional for weeks for an apartment with an awkward layout. Most are backordered due to pandemic-related shipping delays, and shipping estimates are anywhere from 12-26 weeks! We stumbled upon this store after going to several other big-name store all over the Bay Area and we almost immediately found the perfect sectional. It is very comfortable, high quality, made in California, and we were able to buy the showroom model. It was delivered in less than 24 hours. Delivery service was from a separate company but they were quick and careful, and the sofa arrived wrapped in blankets & shrink wrapped to protect from damage. The price for the quality and materials was very fair. Lee took good care of us. We will be returning!

john Snell

The product selection was wide, the service was kind and helpful, turnaround time was good. We love our new custom sectional sofa!! Definitely recommend!!

Thomas Uehara

Nice selection of modern style furniture at a reasonable price. The seller was cooperative and responsive in dealing with an exchange when one of the furniture pieces came slightly damaged. Overall a positive experience.

James Ward

Great Product, incredible service, and we were so impressed by the sales teams attention to detail and kindness every time we have visited.

We tend to be pretty picky about our furniture, and the team took our feedback and steered us directly to the ideal couch for our needs.

We chose the fabric and color and even walked away with a new tea recommendation that we now enjoy while sitting on our cozy couch.
Thank you!