Forever Redwood - Annapolis, California

J Osborne

Thank you for a very pleasant transaction! From planning to delivery the experience was ideal. The pieces arrived on time and with nothing damaged. We did have a slight mixup with the "boots" for the posts, but that was quickly and easily rectified. Thanks for creating a great product backed with excellent customer service and delivery teams!

Chris Morton

I had an incredibly frustrating experience with Forever Redwood which I’d like to share.

My initial sales rep was responsive and professional. We settled on a pergola model fairly quickly and the project moved to the design phase. Rather than pay a deposit on the pergola, I decided to pay in full, which came to $12,981. After several back-and-forth exchanges with the design architect to correct errors, the final design was finished and I submitted it for a building permit.

Much to my frustration, my neighborhood HOA did not approve the design. I told this to Forever Redwood and requested a quote for a different style pergola that would meet my HOA’s requirements. Several days passed without a response or acknowledgment from the design team, so after pricing out the new (and much more expensive) pergola on my own, I decided it was too expensive to continue and I asked for a refund.

Rather than respect my wishes to get a refund, the company instead kept redirecting me towards other design options or otherwise ignored me entirely. My email account is full of attempts to engage my pergola architect, the customer service department, and even the founder and CEO about a refund, but each time I was either ignored, redirected, or stalled. Their responses ranged from, “You’ll lose half your deposit,” (I paid no deposit—I paid $12,981 in full) to, “We’re awaiting a response from customer service,” to, “We’re still working on your new design.” Finally, having lost all my patience, I emailed the company and made it clear in no uncertain terms that if Forever Redwood did not refund my $12,981 that I would pursue other means to get my money back. That email included everyone from the CEO to customer service as well as the design architect.

At that point, Forever Redwood stopped responding to me altogether. To this day, they are still holding my $12,981 and have gone silent. Left with no other option I have referred the matter to the fraud department at my bank as well as the Sonoma County sheriff’s office and the Better Business Bureau.

8/23 UPDATE

Forever Redwood has finally agreed to refund my money after I engaged with the Better Business Bureau and disputed the transaction with my bank. That process is still ongoing and I will update this review once I have the refund in hand.

Bernie Williamson

In August 2023, our client – a 99-year-old widower living in an assisted-living facility – wanted to purchase a Memorial Pavilion to honor his deceased wife. Forever Redwood was contracted to deliver and build the pavilion at the senior community - for all of the residents to enjoy last Fall.

In exchange for PAYMENT IN FULL IN ADVANCE (our first mistake), Forever Redwood promised to expedite delivery and begin construction on or before October 18th to begin the 3 to 5 day re-construction on-site. By the way, the promised to give frequent updates as well.
As the date approached (with NO updates received) we attempted to make contact multiple times to confirm, and on October 17th – just ONE DAY BEFORE the promised delivery, we received AN E-MAIL stating that not only would they not be arriving the following day, but delivery would be delayed an additional 6 WEEKS. In other words, the “autumn” construction project would not begin until after Thanksgiving. Did I mention that delivery was to a site in Northern Indiana – which common sense suggests could very well be cold and snowy by that time?
Can’t tell you how many calls and e-mails were sent with NO RESPONSE to our requests for updates. Complete silence.

Eventually we received a call from a representative who spent most of the conversation making excuses and evading the request to either recommit to a solid delivery date OR return our client’s money.

In order to avoid reimbursement, he agreed to a delivery the week after Thanksgiving. HOWEVER, in order to get better assurances than before (we hoped), we asked that Forever Redwood agree to complete delivery and installation NO LATER THAN DECEMBER 15th (just in case weather was an issue), and for every day after that, they would reimburse our client $1000 per day. They agreed.

As you might imagine, they did NOT arrive as promised, but came a week later, and because of weather, they installed for 3 days, did nothing for 2 days (because of sleet), and returned for 2 more days to complete on DECEMBER 20th…5 days after the 2nd deadline they had established.

I won’t go into the lack of communication during all of this, and the inability to manage the logistics of their delivery and construction. This review would be much longer if I did, and I'd already give ZERO stars if I could. Regardless, when contacted about the reimbursement of $5,000 to the client for the 5-day delay, Forever Redwood said they felt $3000 would be appropriate because, after all, the two days they didn’t work (because of their own inability to manage their schedules) it wouldn’t have been safe to work. I agreed it wouldn’t have been safe. In fact, doing this in mid-December in Indiana wasn’t our idea in the first place. They agreed to send $3000, and representative #1 passed me off to representative #2 who was supposed to coordinate sending the check. All of this transpired in early January. Today is April 4th, 2024. No check. No response to our e-mails or calls. And as a result – it’s clear there is NO INTEGRITY either.

So, all of you who are hoping to work with a company you can depend on, BE FOREWARNED! If they would not keep FOUR promises (2 missed deadlines, commitment to a per day reimbursement, and NO reimbursement after all) to a 99-year-old grieving husband, what makes you think they will keep their promise to YOU?! By the way, there seems to be a pattern of similar "broken promise" reviews, which makes the other "good experience" reviews seem a bit suspect. Regardless, Forever Redwood should be ASHAMED…and prospective customers should choose a different company!!!

Todd Nemec

I owe FR an honest review. We ordered a large oval white washed picnic table. The table is heavy, solid, and great in those ways. Initially, the oil from the table leaked out onto the top surfaces and onto my patio tiles and caused discoloration. I was really unhappy and tried to work through customer service to see what was needed to repair or replace.

My frustration was that I couldn't really get through to anyone to ask questions about the issues. I don't really know about wood or sanding or doing touch up, and I couldn't get in touch with anyone to talk it through. I took a month or two to work it out.

In the end, FR send a person to my home to sand and paint the effected areas. It was the best thing they could have done. I was really happy they did that, even though I'm sure its a lot on their part.

Although its taken some time, I do think the table is well made and beautiful, which really is the most important thing.

Richard Dakin

Our order arrived on time and was intact with nothing missing or damaged. Adan and the "White Glove" crew did an outstanding job of assembly and cleanup. In fact, the crew left the job site cleaner than it was before assembly. The Del Norte Porch Pavilion is very sturdy and absolutely beautiful. Simply put, my wife is very happy with the product, the simplicity of product purchase, and the utmost willingness of Forever Redwood to work with us during the design, shipment, and assembly process. We look forward to working with Forever Redwood on future projects, and we'll not hesitate to recommend them. In closing, my wife is happy, therefore, I am as well. A thank you for everything to Raul and everyone who had a part in our project. We are very, very impressed.

Norah Belle

I do not recommend Forever Redwood. My experience has been promises of dates and apologies with reasons why those dates have not been met. The pergola ordered in May has been sitting in the garage for the last 2 months waiting for installation. I have to contact them to find out about delays, reasons for those delays and new scheduling dates. Sales and marketing emails proclaiming wonderful customer installations makes this customer's experience more painful. I do not recommend Forever Redwood.

Charles Nichols

If every company in the world was operated as well as Forever Redwood most could do away with their customer service departments relative to issues stemming from faulty manufacturing all the way through to final delivery of the product. I wish I could articulate how absolutely blown away I was in dealing with them in every aspect of my purchase. Raul Hernandez was more than gracious with his time in addressing my concerns and questions. Sofia and Leo were also quick to provide information relative to assembly instructions and other concerns prior to my order. The old saying
"you get what you pay for" is true. In dealing with Forever Redwood I could say "I got more than I payed for"

John Erhard

I ordered a standard sized redwood table with a custom sized bench. They arrived ahead of schedule, in perfect shape, and were easy to assemble. The table is beautiful. We eat on it nearly everyday out on the porch. The bench is exactly what I wanted (able to fit between the table legs). Everyone from Raul (CEO) to the shipping staff that emailed before our table was sent to us in Florida, was pleasant and well informed.

Great table from a great eco-oriented company. We will recommend Forever Redwood to our friends and plan to be customers again. Thanks Raul and everyone for a great table !