FedEx Office Print & Ship Center - North Palm Beach, Florida

Mary C.

I have never waited so long in line for service. Only one person at register waiting on people. He was excellent but needed more staff. Staff walking around but not servicing the line. Many people left since they tired of waiting. Older folks having a difficult time standing in line for such a long time. A person behind me said it was the same earlier in the day. I would go somewhere else or plan on a very very long wait - not and out experience. Need more staff.

M H.

Fed ex is the worst experience I’ve ever had with receiving packages they have the worst customer service and they have one person handling pick ups at their drop off location. That is absolutely ridiculous!!!

Justin B.

They will short your order. TWO times they gave me half number of prints I ordered. They will confidently tell you that your prints are all there, but be sure to count your prints. BOTH orders at this location were only half the amount of brochures that should have been there. When I reported this to the store manager (after this happened twice in 2 days) he literally said “what would you like me to do about it”. I decided it’s better to leave a review so I can save someone else the frustration.

Byron C.

They are very busy and usually understaffed but individually the employees here are very patient and helpful, all things considered. Want to give a special shout out to Ricardo for patiently helping me print something with a line of people waiting for him when he got back to the desk. We need more people in the world like Ricardo. A patient, intelligent and future boss! Don’t change man.

Chris R.

Very unhelpful for print services. Wanted help to get paper weight, style, gloss, size for a couple projects to get printed, but no one seems to know anything about it, and was told to just “do it online.” But I don’t know how to “do it online” that’s why I came to get a little help. Happy to take the business elsewhere…

Phil

came into mail some packages and have a small job printed. all employees were friendly and attentive, even while I was waiting. At times they were very busy, but maintained attitude and made sure everyone was helped. Sylvester took care of my printing job while I waited. I will definitely be coming back for any of my fedex needs.

i A. N.

Looking at the majority of the other reviews, it appears that my experience was vastly different than others here.

I happen to have visited in the evening within the last hour before closing. The store was empty save for me and two employees - one who was on the phone obviously dealing with a customer who had a delayed package and the other who was sorting some packing materials in a small back room.

I was quickly and cheerfully greeted by the young gentleman who was working with the packing materials, and asked to wait a moment. A minute later he finished his task and asked about my business. I told him that I was there to pick up a re-routed package for pickup and he immediately found my parcel, confirmed my ID, passed me my package and sent me on my way. In total, I was there less than 5 minutes.

And who doesn't mind quick and painless?

Mitch T.

I haven't had the experience others have had, as I've never experienced anything other than quick, friendly service. I live right down the street and have been to this location over 10 times and not had a single problem or complaint. Customer service employees are always friendly, nice and helpful. Maybe they've read the reviews and are trying to change their image and reputation. Either way, I'll keep using them.