Escondido Ace Hardware - Escondido, California

R P

Escondido Ace Hardware has name brand products and everything you might be looking for.Dovie,Selina and Skyler was awesome customer service Associates that help me find what I was looking for! Thank you and I'll definitely be shopping there again!

georgia blaco

We came in for mouse traps. D explained the pros and cans of the different ones available. We took his recommendation
and caught two mice within the hour. Thanks D!

russell frost

UPDATE: I spoke with Jamie when I called via the number that was appended to the review. She was unaware of the message or the situation. She claimed that she had instructed the clerk differently. She apologized profusely but honestly, that ship has sailed. If your internal communicatiom is that fraught with problems, I don't want to be involved. Apparently, it wasn't communicated to her what do if I called. Honestly, it was embarrassing for me. I wish Ace Escondido the best of luck in improving their system. For now at least, I'm done with them and I recommend visiting other locations.

ORIGINAL REVIEW:
I’ve long been a fan of the Ace in Escondido. When the old one went under I was sad. Then this new one came in and I was glad, for a time.

Here’s the deal. Ace is more expensive than the other chains on most things. In my opinion that was acceptable because I could get competent help and buy single units rather than bulk packs. I try to buy things there when I can to support that.

However, the new owners seem to lost. Ace, like many stores, has incentives for returning customers. I recently received two coupons in the mail. One for a free bucket with any purchase and one for $5 off any purchase over $15. So I grabbed the bucket and my wife chose a swiffer and refill pack (total $24). Got to the counter and the clerk communicated with Jamie who said one coupon per visit.

So here I am willing to pay double for the swiffers because I get five bucks off and a free bucket AND support a store I want to shop at. Clerk said no. So I left without buying anything and deleted the ace app.

I’d avoid Ace until they get mgmt who can do math.

Holly Pobst

Helpful staff. Easy location off the 15. Lots of parking. Limited items, smaller selection. Prices fair. Organized and well lit and clean.

Brandon Wheeler

As a contractor when deciding where to stop and get parts it's really important to have a location where not only can we find what we need but also be able to use the restroom. We spend time in people's houses all day and don't have time to make two stops to make a part run. No public restrooms? Fine, home depot will let me use theirs.

Ross Stevenson Hunter

Nice big well lit store. I found everything I needed quickly and the prices were as low as anywhere else. And I parked right in front so no five mile hike around the lot.

Malachy Brennan

My family bought a irrigation timer which didn't work so we went back to return it but they wouldn't accept the return because we didn't have the packaging or the physical receipt and they said they couldn't look it up off of the card or my phone number (which most places can). The manager Jose sounded like a human chat bot and just kept saying that it was policy. I was originally happy that this store reopened but I will no longer be supporting them because of this.

Terry Schultz

This store is awesome. I was greeted immediately upon entering, a person helped me right away and stayed with me until I was done shopping. Very friendly staff and the manager was very nice and informative. It's a large store and after walking through the store, realized I won't need to go to the big box stores anymore. Thank you everyone at this Ace.