Direct Maytag Home Appliance - Pueblo, Colorado

Tina Grant

We had an appt to fix the dryer at 9am..two guys showed up at 8:45 and had the dryer fixed in 10 minutes totally impressed by their work ethics. They were polite and very efficient and the cost of the repair was very reasonable. We would
recommend them to friends and family.

Andrew

Good customer service ?
Polite
good communication

And detailed information and product knowledge

Kathy Nicholls

We purchased three appliances from this store. It's now 6 weeks into the "90 day warranty" and the washer us leaking out the back. When we called for service, we were told they are not doing home service now and we would have to bring it in. However, at the time of purchase, we were told they were only doing home service for current customers. I would expect spending $1,000 in their store makes us a current customer. We have no way to bring it in so I see this is a great way for them to not honor their warranty. I suggested we could find a way for another company to come look at it and them pay for it, they refused. I explained we are caring for a family member on hospice and how important it was to have the washer working, it didn't matter. Hospice even called them to attempt to appeal to some compassion about needing a working machine with a dying patient in the home. The man (Paul) was hostile and told her she should just "take her lunch hour and go get it and bring it to them." Now mind you, they weren't wearing masks in their store AND they came into the home to deliver, so the whole "COVID thing" isn't really making sense at all. We won't do business there again and when posting about our experience on social media have found many others who have had similar experiences. Sad because the biggest reason we bought there was an attempt to support a local small business. They have definitely failed.

Skip Runnells

I was very impressed with the service that Paul provided! He really went out of his way for me. He diagnosed and ordered the part i needed for my washing machine. The price for the part was great.(Better price than i could find on the internet)
A+++++++++ what an awesome person Paul is. I would highly recommend taking your business to him!!!

Heather Hall

I had a wonderful experience buying a fridge from them. They were incredibly helpful, friendly, and knowledgeable. Also, they were very careful and thorough when delivering and installing it. I would highly recommend them if your looking for nice appliances at an affordable price.

Julianne Marshall

I'm very happy that I went to Direct Maytag for a part for my dryer that I needed. The service from all staff I met with was helpful and quick. They ordered the part I needed right away and I got it sooner than I expected. The owner came to my house to install it with no issues. I will definitely be returning if I need them in the future.

Chasity Jiron

Horrible customer service skills, after waiting almost 2 weeks for a part, my husband called to complain. The next day I went into the store to check on my part and was told the part was refused. Apparently the part came in & the owner refused it stating because my husband was so rude to the gal who answers the phone he refused delivery. I asked how the issue could be resolved & he handed me my money. I have been without my washer for 12 days now. I was able to go to Sears & order the exact same part for less money & the part will be delivered to MY home in 3 days. I try to keep my business local but with jerk offs like this, it is impossible.

Karla Gray

I'm so glad I found this amazing place. The owner Paul set me up with some great used appliance s. His service was excellent. I'm so greatful I found my washer and dryer there at great prices. The sales person was so sweet and went out of her way to play with my kids while I was making my purchase. I highly recommend them!