Crate & Barrel - Palo Alto, California

Alan Galindo

Mi tienda favorita para comprar cosas del hogar, amo la buena música que te inspira en tus ideas.

Carlos Ocampo

Sí me gustaría que me conocieran así se van a saber quién soy quien soy yo me daría mucho gusto que me solamente le pido a Dios por un día más de vida me siento muy orgulloso de lo que yo soy y lo que hago en

Antonia Reyes

Bonitos muebles y menajería.

Zamir Mamytov

I’ve always enjoyed shopping at Crate & Barrel, but recently had an uncomfortable experience at their Stanford store. I went to return a coffee machine, and since their policy allows returns within 30 days, I expected a smooth process.

I understand the machine was expensive, but it had never been used. They kept questioning me about whether I had used it, why I was returning it, and why I wasn’t returning it to the store where I purchased it. I felt uneasy and didn’t appreciate being asked so many unnecessary questions.

Patrick B

NO SUPPORT. Probably the worst customer service I have ever received from a retailer. In my scenario, I made a big ticket purchase and decided not to receive fulfillment on certain items. Since some items were not received, a refund should have been provided. However, I did not receive a refund and am still responsible for a $3k charge on my C&B credit card. This issue has been evolving since March 2024, it is now August 2024)

1. I have requested assistance in resolving this issue from their accounting department. They cannot do anything from the retail store side. I have spoken with numerous stakeholders from this branch to try to audit their records and to receive details about what was received and what required credits for.
2. They suggested I work through the C&B credit card provider (synchrony) to open a dispute. The dispute was DENIED and I am liable for the charges. I have provided Synchrony detailed reports on what was not received, what was "refunded" by C&B Palo Alto, and what items I received.
3. I have requested help in escalating this to corporate for advanced care with no support from anyone within C&B.
4. When I contacted customer care, they suggested I reach out to the C&B Palo Alto branch and work with the bank.

I've come full circle. Not only am I left having to deal with two companies to clarify an issue on the C&B side, I am still holding the charge for items we chose not to receive while paying interest on the charge.

Brian Madriaga

*I want to give a SHOUTOUT to Crate & Barrel employee at Palo Alto, CA Stanford Shopping Center: CHRISTINE*

My mother, after a good handful of years not renewing her personal dining collection, decided to bring me along on a trip over to Crate & Barrel at Stanford Shopping Center. Immediately, my mother found six "1-item-selections" from a collection thinking that the store could take care of handling the rest of the pickings from her six 1-item choosings. I did not quite realize what her plan was, but helped to carry these six items to the register.

Upon meeting with Christine, we were met with genuine respect, understanding, and pure patience. My mother explained that she actually wanted an assortment of 6-8 pieces of EACH of the 6 items she chose. Sure enough, wonderful Christine, readily came over and helped us carry the rest of the pieces to the register. Not just that, but she carefully placed each one in respective paper wrapping(s) and into their boxes for ease of transportation back home. I want to thank Christine so much for being as kind and respectful, let alone genuinely patient, for helping my mother navigate the buying of these items. Christine is the one true example why I believe department stores nowadays still exist and will be able to if they employ people like her. People do not want to deal with unnecessary barriers like impatience and inability to empathize in fleeting situations, which makes it difficult for older adults or large families to go out. It just makes it that much more difficult.

CHRISTINE, WE LOVE YOU VERY MUCH AND WILL RETURN TO CRATE & BARREL STANFORD SHOPPING CENTER AGAIN BECAUSE OF YOU. I will make sure that next time we pre-plan our visit so that we know what we want. 😀

If you have not visited this store's location, do not hesitate to. Everyone there seemed to work so nice together, but I thank Christine so much for everything she contributes to this location.

Mengda Jia

Customer services at this store is not reachable. They’ll trick you to buy stuff at their store saying if anything goes wrong I don’t have to deal with the customer service but to just call them. But when I call them no one ever answers the phone, and I ended up contacting the online customer service anyway. So don’t trust them, I’m not recommending this store. Just order online which is more convenient.

Sergey Blashkov

Great place to shop for home stuff. The showroom is nice and well decorated. There is plenty if things to look and feel.
The staff is helpful and friendly.
Parking is big enough and the store is located in the mall with lots of other useful stores to shop in.