Cohens Electronics and Appliances, Inc. - Montgomery, Alabama

Michael Bradsher

Nolan from Cohen’s provided outstanding service when he repaired both our refrigerator and oven. He was incredibly fast, professional, and highly knowledgeable. His expertise and efficiency made the entire process seamless. I highly recommend Cohen’s and Nolan for any appliance repair needs!

Anita Jones

We bought brand new appliances 1 year ago. I have had trouble, trouble and more trouble with my double oven. Cohens has been out at least 10 times to "fix" the problem. As of today it still isn't fixed. Their customer service is just as bad as the big box stores. Phone calls go unreturned and no one at that store including the Cohens seem to care. Poor, poor, poor customer service. Think twice before buying from them. I wish I would have.

Roger Tyus

I have always had very good experiences in dealing with Cohens over the years. They are a family operated business and have always been courteous and thoughtful when I have dealt with them. They take pride in handling quality products and service afterwards.

Whitman Stanford

My mother (79 years old) needed a new washer and dryer so I went online and found something I thought she would like with delivery, installation, and removal of old appliances included. I sent her the information and she replied that she would rather get it from Cohens, as she and my father had done business with them in the past and they were very dependable. I asked if they delivered, installed, etc., and she said yes, so I told her that sounded good.
She went and picked out the items and they delivered and installed the washing machine a few days later. She called me that evening with the news that water was running out from under the washer. I asked her if she was able to reach the hoses and she was- sure enough, one was loose, so she tightened it and that took care of the problem. This irritated me but was not a huge deal since she was able to fix it. Mistakes happen, right?

Some time later, the dryer was delivered and installed. My mother called me that evening with more news- she tried out her new dryer and the laundry room seemed much hotter and more humid than normal. The next day I drove the 4 hours from Georgia to her house because at this point I had lost faith in Cohens. When I got there, I found a hole torn in the dryer ductwork and the ductwork completely separated from the dryer. Someone had made a very poor attempt to attach it with a zip tie. I trimmed the hose and attached it with a dryer hose clamp and had no more problems.

I reached out to them today before I left this review- I made 3 separate calls, asked to please speak to a manager and was transferred no less than 6 times, finally went to voicemail. At that point I was so disgusted that I ended the call.

Cohens used to be a name that you could trust and rely on, I am not sure what has happened but their reputation is greatly tarnished in my eyes and I will steer far clear of them. They do not seem to be remotely concerned about the comfort and safety of their customers and have made no attempt to ensure things are done correctly.

Scott Latham

In mid June, I called Cohen’s for service on our Speed Queen Dryer, purchased on Dec. 31, 2018 for $899.95. The dryer was not heating, but otherwise seemed normal. I was relieved to learn it was still under warranty through year-end. It would be over a week before the technician arrived, and following a quick check, he said that the wrong part had been ordered and he could not perform the repair. Cohen’s had assumed the heating element was bad, but it turned out the timer was the problem. The technician was very professional, yet explained the timer was on back order. After several conversations, Cohens agreed to provide a loaner and delivered it on June 27. They moved our Speed Queen into our garage. After one load, the loaner literally stopped working and we and they were unable to get it going. I called the service department just before 6pm, and got no help or reassurance. I emailed an owner that evening, and have not received a reply even to this day—82 days later. On June 28, I drove to the store, spoke with the service department, ultimately spoke with an owner, and he confirmed the timer had been ordered and they would call me to schedule a service as soon as possible.

Having mostly dried clothes and towels on hangers in the garage, we went to Lowe’s up the street that same day and purchased a less expensive Whirlpool dryer, loaded it, brought it home and installed it.

Having heard nothing from
Cohen’s for over two months, I called the store on Friday, Sept. 1 and was told the part was actually “due in” the following Tuesday, Sept. 5. Somewhat relieved, I asked about scheduling the repair, and the lady told me they’d call me that next Tuesday or the day after to get it scheduled.

Fast forward two weeks to today, September 16. Having still heard nothing, I drove back to the store and spoke with a lady in the service department. She asked for my address, then confirmed my name, and then seemed surprised that the repair had been pending since June. She implied it had taken much too long, and said the part had been ordered and might be in, but the parts manager, who could confirm it, was not in on Saturday and she could check on Monday. I then asked what date the part was ordered, and she quickly said “Looks like September 4th.” I asked her to be sure, and she confirmed that. If that’s the case, several things don’t add up.

Mr. Raymond Cohen sold us our Speed Queen washer in 2016, and he also sold us the dryer, citing their high quality which we still believe to be true. Mr. Cohen has been a favorite of mine for years, having established quite a standard for customer service and follow through. Something in his store has changed, however, following his retirement, and we’ve likely made our last purchase at a business that has long had our respect. We believe in shopping locally, and in supporting small businesses and local merchants. At the same time, despite increased competition and labor issues many businesses are facing, local businesses must find a way to excel and Cohen’s seems to have all but lost its distinctiveness.

Larry Rogers

My wife and I have consistently shopped at Cohens since March 1986 - - ALL models/types of appliances, plus complete/total home electronics systems. When repair/replacement was needed, they responded promptly and professionally. In fact, only a weeks ago, we updated/upgraded our entire home surround-sound system and converted to streaming on our TV. Cohens handled it ALL - - sales, installation, and instruction on operation. OUTSTANDING IN ALL AREAS!! We have NEVER had any problems and DEFINITELY plan to continue "The Cohens Experience"!

Jerry Lee Newell

Great experience. Friendly staff, and most importantly they had a large selection of appliances on site to choose from. Unlike the box stores that use a separate company to store and deliver, Cohen's handles all the interactions from the time you purchase till you get home.

Max Davis

Have purchased all my appliances, through the years, from Cohens, including TV's. Have a Great Service department and stay with you if a problem occurs. However, most appliances purchased are excellent quality and have very few issues. Really appreciate this company. Have recommended numerous time to friends.