Chico True Value - Chico, California

Edd Hamilton

Great customer service and a great selection. We are new to pool ownership, and they have been very helpful. The hardware selection is awesome!

Alec Binyon

This is a great spot for your handy needs. They're all really helpful, the electrical brand they deal is way better quality than the big box brands, and the new location is centrally and conveniently located. They're going to take a dent out of my Home Depot purchases for the "smalls".

Ed Hudson

Very Helpful staff. Very close to our home.

I P

Update 6/9/2023:
After my experiences with this store, I would not recommend them. But they may have the products you need. So you can give them a chance and decide for yourself.

3/01/23:
I made an online order and pickup in store from True Value's competitor across the street. I mistakenly went to True Value. This review is for what happened once I was in True Value.

The customer service was lacking. I felt some of the dialogue from True Value's employees was out of touch with the situation. As I was leaving the store, one of the employees made fun of me and said "whoops," which was dismissive and utterly poor customer service. Maybe it was intended in good jest, but the employees failed to establish a good rapport with me at any point. So for them to make jokes on my way out of the store was ill-timed and not well received.

A more professional way to handle the situation would have been to say that "Ace Hardware is across the street. Sometimes people mix up the locations. It's not a problem. Hope you come back again."

But that's not how it was handled. The employees came off as disinterested, pre-occupied, unhelpful.

I'm not sure who the manager was, but there was a woman in the office who seemed too pre-occupied to provide customer service. When one of the other two male employees asked a question about my pickup order, the woman seemed confused or displeased with the situation.

Henry Danger

I am a small business owner and wanted to browse around a bit,didn't have anything I particular that I wanted but planned to spend at least a hundred dollars possibly more.
I am all for supporting the smaller local businesses but I was disturbed to say the least that I was profiled do to my ethnicity (black).The moment I walked in I was followed by two different employees and when I asked one of the men why he responded "I don't trust your type so buy something now or go somewhere else"!!
I was in shock literally to be treated like this in the town I grew up in!!....
Not cool,not professional, not a place I will recommend to anyone..I guess you have to be white to get good service......

Thomas DuSell

Convenient, but over priced on pretty much everything.........I decided to alter my review a tad ...I gave 4 stars from 3. Ultimately I was trying to make a point that this store is very convenient! I've been in a good number of times for odds and ends, and I find that it happens to be a little pricier on almost anything I've gotten there. But not out of control pricey... Probably worth the difference in gas I would spend going all the way out to Lowe's or Home Depot... The people who work there are very nice and eager to help.... Regardless of how I feel about the prices, I still shop there

Oliver Caesar

I have an elderly small dog. I carry her in a backpack when I'm shopping because I won't leave her in the car in the heat. I was shopping for a fan and the manager told me they don't allow backpacks in the store. I explained the dog and he said he didn't care. I was actually looking at the fan I was going to buy and told him "I'm not a thief. Do you want to sell a fan or not?" Again he said he didn't care so I took my business across the street to Ace, where they were very polite and helpful and you should take your business there too.

Beth Dawson

It was nice, clean store. .the prices on some items seemed a bit higher than some other hardware stores, a bit disappointing. Not super higher, but enough to make me take notice of prices being higher....
So I did not purchase some items I'd wanted to , knowing I'd just have to stop somewhere else to get the items at lower price.