Chico Furniture Direct - Chico, California

Brittany Flanagin

Best place for furniture! Excellent customer service and all the furniture they have is good quality. They were so easy to work with and were able to deliver us the couch we wanted same day! I highly recommend them.

Brooke Endres

I went in to purchase a love seat and sofa on August 31st hoping to see some good Labor Day inventory. I was helped by a salesman named Jon there who seemed very knowledgeable at first. He and another young man helped me to measure sets and find the set I wanted. I landed on one that they kept telling me was “very expensive”. I finally asked how much it was to purchase the set, and he threw out a number that I thought was more than reasonable. (Which made me feel defeated or dumb that they assumed I couldn’t afford it). I said that I would take a love seat and sofa and decided to add a console to the love seat as well, we agreed and Jon went to write up the final price. He came back with a lower price than he originally said, so I shockingly asked if that was for the whole set and he said it was because of the “Labor Day sale”. I delightfully paid for the couch and paid for it to be delivered. Jon told me I could have left with the sofa that day but I decided to have it all delivered at once since the loveseat was out of stock. Fast forward a few weeks and my delivery date passes by with no call. Finally I call the store and they tell me the set has been sitting there waiting, I asked why no one communicated that to me and the response was that Jon was on vacation. All I could think was, at my place of work when someone goes on vacation that doesn’t mean that we don’t take care of our customers, but I bit my tongue and the delivery date was set. Fast forward again, the delivery arrives with only a loveseat, not even with the console I ordered to go with it. confused about the remainder of my order I called to find out what had happened. Once again, all I was told was that Jon was gone on vacation and I’d have to wait to speak to him. I waited and waited for a call, and four days later I finally got it. Jon called and I asked if his co workers had filled him in on what happened. He played dumb and said they hadn’t. So I explained the situation and reminded him of the conversation he and I had when the sale was made. He said well what do u want me to do about it, the sale is what’s on your invoice. I asked if he remembered our conversation and he said he didn’t recall, then as time went on discussing he changed his story and said he thought I needed to go home and measure again so he only sold me one piece. I said oh okay then I understand if it was a miscommunication then just say so, I expected that he would apologize for the miscommunication and offer to sell me what I originally ordered and discussed. Instead he went back to saying he didn’t remember me and that he helps all kinds of people and he didn’t know what I expected of him. I said I expected better customer service and not to be called a liar when I have been nothing but patient. I said I didn’t think I’d like to proceed doing business with them, and he exclaimed “great! We don’t need your money so I’ll send it back and we will come get the couch. That’s easy for us.” And he hung up the phone. I will never do business with such a place again. I wish I knew who the owner was so I could tell them about this experience and how I was treated. I was more than willing to spend $4,000 on a couch if this man would have treated me with an ounce of respect and accepted that he made a mistake or tried to make it right. Outrageous customer service without so much as an apology. And the couch was over priced, I found the same one for a better price online which we will be buying in its place. Too bad, I would have liked to support a local business instead.

Crystal Ward

Bought an amazing set of sofa/love seat combo that is a Simmons beauty test for only $1000. Great staff super nice.

valentina coe

Jon was very friendly and super helpful!! We had been looking for a couch/couches everywhere but just couldn’t find the right one. Well we found one with Jon and could not be happier!!! They have a good selection, are super fast with the paperwork and they helped us load everything up as well. Highly recommend!!!

Dave Nelson

Ashley was very helpful and knowledgeable with us and our purchase. She took a lot of time to help us choose items and showed us catalog items as well. Her attention to our needs was really great and we’ve already recommended furniture direct to our friends

Teresa Walsh

Great place to get a custom made couch for a good price. It was too expensive for me but I think the price was good for what you get with a quality couch.

Joseph Noble

I've bought a few mattresses here over the years and they are always friendly and helpful with good prices. Easy financing and you can pay within 90 days without interest. Not as much selection as some places but they always seem to find something for my needs in my price range.

Kimberley Cardenas

THANK YOU Chico Furniture Direct!! My husband and I were about to come in a few weeks ago and then "Shelter in Place" happened ?. We thought we would just have to wait - but then we heard that you all were making private appointments and were so excited, we wouldn't have to wait to buy what we were in need of.

We were met at the door with have sanitizer (thank you), everything was obviously wiped down and clean, we had personal one on one service, found exactly what we were looking for, and were finalized and out the door in less than an hour. Thank you to Andy who took the time to listen to what we were looking for, was honest on what would work best for us and our needs (we have dogs), and directed us without pressure to the right furniture for us.

We had bought our bed here a few years back and have not been disappointed and are so excited to relax on our new couches as we "Shelter in Place". Thanks you guys for an AWESOME experience!! Keep up the great work!! We will be back!!