CG Appliance Inc. - San Carlos, California

Luthra Family

Renee! Renee! Renee!
She's seriously the best. We ordered appliances June 5, 2021. Absolutely terrible supply chain delays and port shutdowns and what not happened after. It was a total mess with massive lead times.

Through it all, Renee remained super patient and on top of things. She's really organized and a kind soul all around. I called her a lot. Like A LOT - as things got delayed and I asked her to check in, she always kindly helped us out. We ordered a 5 figure range, a high end panel ready fridge, a second fridge, a dishwasher, and a drawer microwave. All 5 were different vendors. This wasn't easy.

Renee did an amazing job for us. We actually picked CG Appliance even though a competitor was slightly cheaper - but they didn't have Renee and her reputation for customer service. We are so glad we did. Also, big shout out to Enrique and the install team - they are awesome as well. 5 stars all around here despite a very very tough time in the appliance industry.

Keith Krzesny

We recently purchased a number of kitchen appliances from CG Appliance as part of a remodel. Determining which units to buy and making sure you have all the necessary parts can be overwhelming. CG Appliance was able to give us great advice and an excellent deal that included purchasing to installation. I highly recommend them and and would use them again. I worked with Renee who was a tremendous asset through the process.

Joy Addison

I was tremendously impressed with Jeff: he knew to ask me questions I didn't know to care about! He really knew his stock and all the features of each appliance. I also really appreciated his attention to detail. I was also impressed with the skill and respect for my home shown by those who installed the appliances. The only problem I had was that I felt communication about delivery of appliances could have been improved.

Xin Zhao

Wish I can give 10 stars if I can! Renee at the San Carlos location has helped us purchase ALL appliances at our house. She goes ABOVE and BEYOND for the whole process. We are forever grateful for Renee and the CG Appliances!!!

Winston Chou

I always try to shop local at small business whenever possible. This time, things just did not work out. CG Appliance did everything possible to make the buying process painful. Two online inquiries were not answered, phone calls taken by an aloof salesperson that sounded like I was bothering him, store not open during stated business hours, and website that does not quote or coordinate appliance installation. Sadly I had to go with a big box store where I was able to confirm when the item will be in stock, place an order and schedule delivery/installation all in 15 minutes. Perhaps CG's other locations are different but I am very disappointed with the experience at the San Carlos location. I'll likely try CG again in the future and update the review if the experience is more positive.

Raj-Ann Rekhi Gill

I live in NYC and needed to replace the washer/dryer in my condo in SF long distance. Only a few models would fit in the tight space so my options were limited. I would call call Lowes and no one would every answer the phone. CG was very responsive by both email and phone and couldn't have been easier to deal with! Fair pricing too!

Best Inn Redwood City

Do NOT purchase Thermador appliances through CG. We have had issues with staining on the stainless steel and unremovable stains on the gas stove. I specifically asked them when I was purchasing that I want appliances that are easy to clean. Was lied to about that. When I called CG they threw their hands in the air and told me to call Thermador. Thermador doesn't even pick up their phone. You would think after paying them so much $$$$ for these appliances CG would go out of their way to help. Once they get their money from you they don't care about you.

Viktor T. Pochron

Our go to salesperson Renee. She went above and beyond finding the French Door refrigerator we needed
to replace our 13yr. Old LG. During this haywired time supply it's easy at all. Trying to find the size constraints
and wanted a white unit. Ha Ha, one other appliance store Sales person. No such luck. Trying every distributor I could search. No luck. Till CG appliance found one only white unit in the bay area. Delivery
fantastic within 1/2 HR old one out new Fisher Paykel unit leveled and running. I'll be back.