Budget Home Supply - Longmont, Colorado

Charlene Vogel

Edit: Turns out the manager we talked to was Sean, the "vice president" Seems the original owners did a terrible job of handing over the business.

I truly hoped this would have been a great store for us and our projects. I spent 3700 for decking materials and ended up needing to exchange them for a different style. Not only was the sales rep Morgan extremely unprofessional, but then the store manager got in on it as well. The store manager cussed at us over the phone, and he changed the restocking fee from 20% to 25% because we argued paying a restock fee when they delivered the wrong material.

Randy Cantu

Great hidden resource! I’ve lived here for almost nine years and did not know about this place, since Home Depot and Lowe’s are so prevalent. Great assortment of inventory.

Lindsay A

We visited more than a dozen design and show rooms looking for cabinetry during our home remodel. Rita and Susanne at Budget Home Supply were far and away the best to work with in terms of price and communication. We purchased kitchen and bathroom Diamond Cabinets (at the lowest price we were offered anywhere) and could not be happier with the outcome. We enjoyed the process so much, we still drive to Longmont from Denver for our other home supply needs!

D Wills

Very disappointed! My husband and I thought that going to Budget Home Supply instead of Home Depot would be a good choice. Our first encounter five years ago was with a woman who helped us pick out floor tile and shower onyx. She was great! We went back for bathroom supplies and she was gone. So we dealt with another woman. We trusted she was going to take care of us. We had to order more onyx so she started putting in the order when my husband noticed the measurements weren’t correct. She assured us she was going to make sure it wasn’t an issue. The order came in wrong and instead of reordering at no charge she charged us for a replacement piece! My husband is a nice guy didn’t want to argue about it. Then she gave us two referrals for bathroom contractor. The first one we called never got back to us. The second one ended up doing a below average job. Busted a water pipe, tiled over a bathroom vent and cut the onyx crookedly. Lost the toilet parts and so on and so on! My husband had to stop the work. He’s now having to finish the job himself. We will never use Home Budget Supply again!

Mark Hunter

Would not void and rerun a ticket to correct a tax exempt error. Said I had to get the money back from The City of Longmont. Now that's what I call great customer service!

HN D “HND”

For the most part, I like BHS, right now I'm trying to plan a deck project and the online store doesn't provide any info as to what is in stock or have pricing. Upgrade your website please.

It's hit or miss with customer service, most days the in-store and warehouse/lot employees are helpful and friendly.

I was in yesterday and the guys at the back desk were less than enthusiastic, no offers of help, they responded to questions only minimally. I felt like I was a burden to them instead of a customer willing to spend my hard earned dollars there. One didn't seem to want to get out of his chair to bag my purchase, like I was gonna just carry a dozen small items in my hands.
Everyone has their bad days, it's understandable, but geez!
Might as well go to Home Depot or Lowes.

UPDATE: 6/12/24.
I posted this 2 weeks ago and no reply from management.
I bought my decking from them a week after posting this, the sales person was a little more helpful when they figured out I was going to spend a lot of money.

Noah Sackrison

Will NOT ACCEPT Returns even when completely wrapped in original packaging!!
We bought 4 sections of metal railing and seven posts with anchors. Could not do the installation due to concrete issues but Budget wouldn't take them back. I've spent thousands of dollars here and have even had my home improvement contractor shop here as well as it is a local business. NEVER AGAIN!
UPDATE: So I bit the bullet and started to install these only to find that the clown that sold me this stuff sold me 1/2" wedge anchors when the attachment holes on the posts are 7/16". The place is a circus, stay away.

Colorado Mountain Views

If you remember what a hardware store was 20+ years ago, before the big box orange and blue places came into existence, then this is the place for you. Yes, it is a throwback, but because of exceptional customer service, it is in the best ways possible. You won't feel pressured to sign up for a credit card with every checkout, nor will you hear super nanny messages on the store radio about keeping young kids in check. So slow down and accept this is an actual hardware store that values quality over quantity. Yes, you possibly will pay a touch more, but that difference is in the value of having your exact needs met and listened to. Bonus is that absence of feeling like you are a sheep rushed in to check out.