Bratz Consignment Furniture Warehouse Of Fort Myers Inc - Fort Myers, Florida

Amy Sweet

I was very impressed with the selection of both consigned and new furniture in the store. I purchased a very heavy used table and wall mirror at a very reasonable price. Josh and Clay delivered both pieces expertly. They were very personable but efficient when placing and putting the table top on as it had to be removed for transport. Thanks for the great service!

Kathy Lirot

I normally would be rating Bratz a 5-star. I have purchased bedroom furniture in two homes and a dining set with excellent service. But, back in July 2024, I ordered 2 accent chairs and as of Feb. 2, 2025 still have not received them. Initially I was told they should arrive in November 2024. I thought no big deal because I'm not heading down until December. In November I was told they believe 1 chair arrived at the warehouse but because power was out they could not confirm and they would call me back. No call back came. I tried to call them in early December for over a week but nobody would pick up the phone. Finally I got someone to pick up the phone mid December, still told me the same thing about my chair and power out at warehouse but they scheduled my delivery for the week I would be down at the end of December. The morning of delivery I called them to confirm delivery and was told my chairs were not in. Not even one of them! What they heck ... were they just stringing me along? Lynn told me Stanley is backordered and should arrive end of January. Every day last week (end of January) I tried to call them at different times during the day with no answer. Phone just rings ... really?!? I also recently read on FB that they shut down their warehouse location ... now I'm nervous. Are they just taking my 50% down payment and not getting my chairs? It would be nice to get some kind of update on my order. Very frustrating and very unlike my previous purchases from this business.

Barb S

We purchased a table and a reclining chair. The showroom was beautifully displayed and the owner was great to work with and friendly. All in the showroom is of great quality, reasonably priced. The delivery team was great to work with, on time with the delivery, professional and kind. We will highly recommend Bratz!

Jimi Peljae

In an attempt not to go into a long sordid story, my overall experience with this store was quite well until items ordered (which we were told were in stock) did not arrive when other furniture we ordered was delivered, which was delivered on a Tuesday (their only delivery day). I called the store several times to ascertain the status, but my calls were not answered. It was only when I called from my husband's different phone number that my call was finally answered. If that is not obvious, I don't know what is. I was told that the 2 missing queen headboards had to be ordered and they could be delivered not that coming Friday, but the following Friday of the next week. I had previously explained in the store that we were only interested in items that were in stock as we were in Florida for only 2 weeks and we were leaving on Friday. Was it a mistake not knowing the headboards were not in stock or was that deliberate? I was told they would do their best to get it to us by Thursday. Thursday came and went with no communication, no phone call. We left Friday, have been in our home state now for almost 2 weeks, I have been calling once a day just about every day and no answer to my calls. This is where my issue is. This blatant ignoring of phone calls and blocking out all communication with paying customers is completely unprofessional. I do not understand why it is so difficult to answer the phone and just give an explanation. When is it due in? It's not that big a deal. They must know. Obviously, now I have to make arrangements for someone to be there to accept the delivery. But if someone answered the phone, they might know that turns out we have to be back down in a little over another month, so it might just work out fine after all, but they wouldn't know that since they do not answer the phone when I call. I'm writing this now because I know of no other way to get in contact with this store since they will not answer the phone. If I don't receive a response to this, I will be forced to contact my bank to refute the charges for the undelivered furniture. I may also have to refute a piece of furniture that was delivered since it was delivered incomplete as it is missing rubber mounting pieces for the glass top. Issues do not get resolved by cutting off all communication and not answering the phone.

Chris Flanagan

Very impressed.
I’m moving (downsizing) and needed to get rid of furniture.
Josh and his partner showed up on time (early actually) and on a Friday afternoon!

Josh looked at the furniture, made a quick call, and had a decent offer in my hands in minutes. Handed me a check on the spot and my problem is solved. Furniture gone w cash in my pocket.

Thanks Bratz!! Well done.

Dee Kramer

Delivery crew was helpful and were very careful while placing furniture even through the rain. Explained that living room furniture was on order and we will get updated delivery date for those pieces
Your staff and delivery team have always made our experience with Bratz pleasant which is why we always think of you first when purchasing

Rebecca Finkenaur

Lynn was an expert customer service representative. She took time to answer all my questions and helped me in my selection of furniture for our lanai. I will definitely return for future purchases!

Dr. Jennifer Henry

We could not be happier. From the moment we walked into the store until they left my house after delivery, everyone was wonderful! This is a family owned business and they have earned my loyalty. I plan to be a repeat customer! The furniture was perfect and everyone was helpful!! Thank you for such a wonderful experience. I love my new furniture!