Blu Dot - West Hollywood, California

Rebecca Gibson

UPDATE: Changing this to five stars.

One of the best service recovery experiences I've ever experienced. Companies show who they are in how they respond to problems - and Blu Dot (and Juan in the LA store) far exceeded my expectations. There was a problem with the delivery (which I assume they outsource), I wrote an online review - they reached out to me, but when they couldn't get in touch with me, they immediately refunded me the service charge and sent me a very nice note. I mean, what else could you want? They didn't require "proof" or extensive explanations - the just fixed it.

Problems happen. Mistakes happen. You want to know the company you're working with will respond in good faith if you have a problem - which Blu Dot did. I would 100% buy more from them and, again, thanks Juan. Amazing service.

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Delivery and set up was terrible - heavy piece of furniture (bed) was assembled and left … up against a set of drawers. I can’t move it and have to hire someone to come and move it where it needs to be. They were in a hurry and rushed out before i could get them to move it - but it was so obviously in the wrong place.

Sasha Agapov

We ordered a chair, an ottoman and a side table from Blue Dot, all arrived on time and were delivered nicely. Unfortunately, the chair's cushions were not what they looked like in the store—all wrinkly and didn't hold shape at all, even after we gave them ample time to fluff up. For a $2000 chair that's quite unacceptable so we had to return it and face a 10% restocking fee for what seemed like a faulty product.

We kept the Swole Small Table but now I wish we didn't—the table is not even level and scratches extremely easily.

All in all based on the quality of furniture I most certainly won't purchase from Blue Dot again, but it's worth noting that the customer service and shopping experience were both very pleasant.

Stephen Malazarte

Nicole Briggs at the Blu Dot showroom demonstrated invaluable expertise when I stopped by to plan my future living room update. Her professionalism and deep product knowledge guided me through the process, ensuring I made informed decisions. With Nicole's assistance, Blu Dot just became the go-to place for me to get expert advice and upscale furniture recommendations. I'm excited to share this gem with friends planning their own home updates.

James Bourne

worst customer service ever. we purchased over 10,000 dollars worth of furniture. One sofa piece wouldn't fit in the elevator. They wanted to charge an additional 600 dollars for hoisting the furniture two floors. On top of that they said if there was any damage to the furniture they wouldn't be responsible and wouldn't fit their warranty claim. so then who is supposed to take responsibility. our other option was to purchase a smaller piece and of course we would have to pay the restocking fee of 7 percent of an item they never delivered. they act like a quality company but their idea of service is to rob you blind and take no responsibility. I wish I had never purchased or shopped here. I will never ever shop here again

G. Christensen

They have been so helpful as we've deliberated over adding a few pieces to our collection, which started with one copper really good chair. The parent company designs great pieces, easy to assemble and high quality. We have in mind several more we want to add into our mix.

Kris Takasuka

My Telfar enjoying a rest on a beautiful lounge chair. Wonderful things here and helpful team. Happy things were in stock as I understand things can be greatly delayed due to supply chain shortages

Robert Siniscalchi II

Sooo helpful and chic! Cozy yet sophisticated furniture with plenty of great textures and colors to work with. Delivery required (unless you can get to Minnesota) but likely worth it for the masterfully curated designs. Get into it!

james dean

Some interesting pieces but it felt like many of the sofas did not sit real well. Not comfortable or just,,off. Also I feel the prices are about 25% higher than what they should be for the caliber of furniture they have.