Big R Stores - Cortez - Cortez, Colorado

Aaron swisher

I went in this morning for pellets and the entire staff was very friendly and willing to help load them even though they were busy! I appreciate every staff member on shift for their excellent customer service today!

Fernanda Clyde

Got yelled at by the guy who closes the gate after they closed. He was so rude and angrily honked at me. He later yelled at me. Sheesh. I made a mistake thinking they were open past 8. Thank God Cortez has other feed stores I can go to.

Keele

The first time we came in the cashier said if I signed up on the rewards program that after 10 bags of feed you get one free. We have continually came here for the feed because the feed is good and our animals prefer it but...we haven't ever received a free bag after buying 10 bags. We get at least 12 bags of feed a month. When I inquire about it at the store the answer is the same from every clerk that they have no idea how your rewards program works.

Eric Lichtenberg

They have a really good selection of clothes, outdoor stuff, farm stuff and camping stuff. There is plenty of parking with lots of room for trailers. Every time I'm in Cortez I usually stop by for something.

Ronnie Tapaha

The cashier was not nice to my grandson yesterday, he tried saying thank you and good bye just ignored my grandson he is only 4 years old, maybe she was prejudice to Native Americans .☹️

N A

Decent place that I'd position has halfway between a Rural King/Tractor Supply and an Ace Hardware.

If you know what you're getting and don't need assistance you'll have the retail experience you're expecting. If you need a human to access something or resolve an error in their retail system, expect to be there a long time and leave frustrated.

My issue was over the pricing if an electric weed eater. The sticker price of each component (weed eater, battery, charger) was each equal to what the total package (all three components) were priced at nearly every competing retailer.

I pointed out the error the MOD and showed where the stocking clerk had likely made the innocent mistake. I pulled up the same item on Lowes, Amazon, etc. to show the prices to the manager, and also kindly pointed out how there's no way a company, logically, would try to bring a weed eater to market costing over $1000, or, that his corporate office would be trying to sell something nearly $700 more than competitors.

While friendly, the MOD didn't agree with my view nor accept my request for a price match. He said that was their price and there was nothing he could do

I gave up, went home and bought online from Amazon. It was an hour of my time at the store, but four days later I had a beautiful yard and an extra $700 in my pocket.

Thanks!

Lawrence Hirtzel

I was happy to find the last camco sewer cap for our trailer. We were sent there by the mesa verdi camp people. The place was void of employees. I walked around quite a while and finally asked a cashier who looked up rv supplies on isle 12. Was delighted to find the replacement part I needed. I suppose it is difficult to find anybody to work anymore. So just wanted to thank the cashier who took time to help me out. Lack of floor assistance is also a factor at tractor supply in our town.

Cat Love

The staff is absolutely fantastic! Customer service was outstanding! Cashiers 10/10. They always have the feed I need stocked and ready to go. I asked to speak to a manager and the manager I spoke with was also very helpful. Great job BIG R! Will be back soon.